Artwork for podcast Beyond the Title: Conversations with ServiceNow's Elite
Resilience and Development Strategies for ServiceNow Project Managers
Episode 1418th April 2024 • Beyond the Title: Conversations with ServiceNow's Elite • Farrah Wells
00:00:00 00:33:22

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In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tackling the challenges that come with managing large-scale projects.

But this is no ordinary career retrospective. Paul opens up about the personal toll of high-pressure projects and the strategies he's developed to build resilience and avoid burnout. He also shares his insights on the key skills and certifications needed to succeed in the fast-paced world of ServiceNow, and the importance of continuous learning and humility in staying ahead of the curve.

For ServiceNow professionals at all levels, this conversation offers a wealth of practical advice and relatable stories from real-world experience. So whether you're looking to break into ServiceNow project management, navigate complex stakeholder relationships, or simply stay sane in a demanding role, this episode is worth a listen. Tune in now!

"If everyone's not on board, you're not going to get the momentum you need to keep the project going." — Paul Hinxman 

In this episode, you will:

  • Discover how Paul Hinxman transitioned from organising office moves to leading complex ServiceNow implementations
  • Learn effective strategies for managing difficult stakeholders and driving project success
  • Gain insights into building resilience and avoiding burnout in high-pressure project environments
  • Explore the key certifications and experience needed to excel as a ServiceNow project manager
  • Understand the importance of continuous learning and staying humble in a rapidly evolving field

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