It’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future.
We will be talking about: how Leon is using digital ordering capabilities to serve and understand customers better.
Michael and Hugo talk about:
How to use digital ordering capabilities to serve and understand customers better
How to put digital tools in the hands of the frontline
How data can transform your customer exspirence
How digital learning can improve the onboarding process
The importance of stopping up and sorting out your tech stack.
We also talk about their next big move when it comes to Digital Transformation in restaurants and much more.
Please note that this interview was recorded back in Marts 2021, so lots of things have changed for both LEON & the industry.
If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.
We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.