This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It’s a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind.

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• Introduction (00:00:00)
• Shop Branding Philosophy (00:01:09)
• Challenges of Scaling and Maintaining High Standards (00:03:23)
• Leadership Development and Delegation (00:04:39)
• Letting Managers Take Ownership (00:06:45)
• The Critical Role of People and Culture (00:07:53)
• Defining and Evolving Company Culture (00:09:48)
• Merging Cultures in Acquisitions (00:11:23)
• Choosing Not to Scale: Lifestyle Choices (00:15:45)
• Motivations for Growth and Professional Development (00:16:33)
• The “Why” Behind Shop Ownership (00:18:50)
• Altruistic Motivations Among Multi-Shop Owners (00:20:26)
• Branding and Reputation Management (00:22:05)
• Always Be Recruiting (ABR) (00:24:26)
• Balancing Owner Presence Across Multiple Shops (00:27:03)
• Lessons from Opening Additional Stores (00:29:09)
• Scaling Requires a Team, Not Lone Wolves (00:30:54)
• Are You Ready to Scale? Key Questions (00:31:52)
• Financial Readiness and Managerial KPIs (00:32:41)
• Developing Hungry, Humble, and Capable Managers (00:35:37)

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• Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
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