Maylan Newton from ESI – Educational Seminars Institute is a business coach and trainer. Maylan is no stranger to the power of the customer as he speaks and trains on Professional Business Development, Service Writers School of America and In Shop Training and Support. He is an approved AMI Trainer.
He is a much sought our speaker at industry events. Maylan is no stranger to the podcast having paid it forward in episodes … 108 and 140 and on Town Hall Academy’s 14 on Customer Retention and in Academy 25 on Disaster Planning.
Matt Fanslow is the diagnostic tech/shop manager for Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and a trainer.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Matt is no stranger to the podcast. Episode 122 on ASE Test Uncovered, 146 (one on one) and two technician roundtables (206 & 230) and in Academy 5 on best training events in 2017.
Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 11,000 plus member website dedicated to the exchange of vehicle service management information.
Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Listen to Tom in Episode 62 one on one and THA 022 Hiring For Team Dynamics.
Special offer from Maylan Newton. Find the Business Analysis Sheet HERE. Complete the form, all the yellow fields. Email or fax to Maylan. Maylan@esiseninarscom, or fax 8055-526-3254 It is very important that you include your name and contact number.
Tom Ham’s Automotive Management Network Website
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