Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

Look for Lucas’ other episodes HERE.

Key Talking Points:

• Participating in schools- need input from aftermarket
  • Speaker in classrooms
  • Shadowing in business
  • Opportunity to see new vehicles and attend local training events
  • Education needs input from the independents
  • Stop talking. Start doing. Don’t wait on someone else.
  • Help instructors get aftermarket training.
    • Invite them to regional training events.
    • Encourage aftermarket training companies to invite instructors and students to attend.
• Training for technician
  • Lucas provides options for a career path
  • Keep a record of training booklets and who took the training- revisit often
  • The shift between owner and tech. 
    • Find solutions together instead of blaming each other.
    • Open communication
  • Maylan Newton said: “I’ll pay for a class on Microsoft Word because it will help them be a better computer person.”
• He is taking one of his team to Vision KC 2019
  • Lucas was involved in picking classes together.
• Communication with your techs builds bonds and bridges to keep these two critical factions working together.
• Staying current with customers
  • New shop management/DVI software- texting customers
  • Getting new customers- Facebook advertising, perfect google reviews
  • The influx of college students during the school year.
    • Reach out to parents and build relationships, loaner cars, payment options
• Being a business owner
  • Worry about everything when need to stand back, mistakes build character and propel the business forward
  • Get a business coach and attend management training
• Success secrets
  • Be humble
  • Take ownership as the leader
• Honored by ASTE as the member of the year 2018

Resources:

• Thanks to Lucas Underwood for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

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