Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience.
George Reynolds,
Stress Free Auto Care
Jimmy Bearden,
Christian Brothers Automotive - Happy Valley, Glendale, AZ
Gerald Martin,
Martin's Auto Service, Anna, Illinois.
Bill DeBoer,
DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes
HERE.
Show Notes
- Watch Full Video Episode
- Importance of Workflow (00:03:51)
- Role of Service Advisors (00:05:16)
- Challenges in Customer Communication (00:08:13)
- Intake Forms and Information Gathering (00:10:02)
- Timers for Customer Updates (00:11:15)
- Maximizing Workflow Efficiency (00:12:10)
- Customer Relationships and Wait Times (00:14:06)
- Customer Confidence and Workflow Success (00:16:41)
- Loaner Cars and Their Impact (00:17:09)
- Incentives for Timely Returns (00:19:06)
- Communication and Workflow Efficiency (00:22:57)
- Customer Communication Strategies (00:26:21)
- Managing Customer Expectations (00:28:53)
- Internal Messaging Systems (00:30:15)
- Documentation and Tracking (00:32:13)
- Communication Styles Across Generations (00:34:13)
- Workflow Challenges (00:37:37)
- Parts Management Efficiency (00:38:25)
- Streamlining Part Flow (00:39:33)
- Key Management Efficiency (00:42:00)
- Quality Control in Service (00:44:31)
- Team Culture and Client Experience (00:46:59)
Thanks to our Partner, NAPA TRACS
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at
http://napatracs.com/
Thanks to our Partner, Auto-Fix Auto Shop Coaching
Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at
https://autoshopcoaching.com/
Thanks to our Partner, Today's Class
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at
https://www.todaysclass.com/
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