Do you find it hard to create consistent routines that drive success? This episode discusses the importance of standard operating procedures (SOPs) and how they can help businesses achieve their goals. Our guests, Jaron Kleber, Chris Machado, and Nick Hively, discuss the positive impact of SOPs on creating a positive culture and improving the consistency of the customer experience. They also discuss the importance of engaging team members and getting their input when creating SOPs.
"Success is not final, failure is not fatal: It is the courage to continue that counts." - Winston Churchill.
Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA.
Nick Hively, Automotive Unlimited, Chanhassen, MN.
Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron's previous episodes HERE