Everyone’s chatting about chatbots, in fact everyone’s chatting to chatbots these days. And who can blame them when the tech is just so clever! Chatbots and other conversational marketing tech can play a key part in elevating your sales and customer support processes, but just where and when should they fit into your business? This week Rob & Kennedy managed to pin down marketing genius Paul Ince to find out everything you need to know about how to implement some nifty conversational marketing and get results!