Jim Roddy is the President and CEO of the Retail Solutions Providers Association. He has been active in the retail IT industry since 1998, including 11 years as the President of Business Solutions Magazine, six years as an RSPA board member, and several years as an industry business coach. We discuss:

• The journey of a volunteer to becoming the CEO [02:41]
• Technology as a differentiator in retail [05:26]
• How to make competitors part of the same team [08:38]
• The core of leading a community or a membership [12:26]
• The consequences of lacking in-person events [15:44]
• Tips on what may foster engagement in an online format [18:27]
• A great resume versus high character [24:08]

Jim has been recognized as one of the world’s Top 100 Retail Influencers and is regularly requested to speak at industry conferences on SMB best practices. He is the author of two books – The Walk-On Method To Career & Business Success and Hire Like You Just Beat Cancer – and is host of the award-winning RSPA Trusted Advisor podcast. Learn more about Jim at www.gorspa.org, www.jimroddycba.com, LinkedIn and Twitter.