Key Talking Points

• Word of the year: Execute 
• Doubled size in 2021 with employees and a second location
• Goals- what is your execution plan with deadlines? 
• Task lists
• Keep both locations on the same page- bring both stores together for a meeting, unifying 
• Be involved in associations

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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Travis Troy, Owner, Honest Wrenches, Des Moines, IA with Josh Mullins. Travis and Josh met while in college together, and after hearing about the bad experiences of others working within the automotive industry, they decided they wanted to open their own business. With the goal of providing customers with quality service and 100% honesty, Travis and Josh opened the shop in 2011. Since then, Honest Wrenches have continued to provide quality automotive repair to customers and their families in Des Moines and the surrounding communities.  Listen to Travis' Previous Episodes HERE