Tammy is the Vice President of Spa and Wellness at the Carillon Miami Wellness Resort.
Much like hotels and restaurants, Spas and wellness facilities were disproportionately impacted over the past 18 months and even though things are slowly returning to normal, the highly interactive nature of the spa experience is still subject to the customers comfort level in that type of environment.
The serendipitous way that the Carillon Miami has managed this, is by investing heavily in new technology and touchless solutions that have not only kept their guests coming to the spa, but created new sources of revenue.
More than just enhanced cleaning protocols, Tammy discusses new treatments and ways to package them that have engaged their guests more than ever before, and how they’re leading the industry by making technology more personal.
Tammy Pahel is a transformative and strategic Spa, Wellness, Fitness and Retail Executive with 30 years of leadership experience. Ms. Pahel has a demonstrated history of shaping high performing cultures for several luxury and global wellness brands. She has been successful in deploying creative social media and marketing strategies resulting in a sustainable increase in revenue. She is known for designing, developing, and implementing an executable strategy to support the overall business vision of the organization while motivating both teams and individuals and financially exceeding corporate objectives through innovative, purposeful data-driven work. Since 2018, Ms. Pahel has acted as Vice President of Spa & Wellness Operations at Carillon Miami Wellness Resort and has had an active involvement in the resort's strategic planning process. She has full responsibility of all spa, health & wellness center, and fitness operations, including membership budgeting, forecasting, cost analysis, fitness, salon, talent acquisition, learning and development, organizational design, and employee engagement.