Guest host and shop tour with Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Does your shop have individual unicorn employees? Or does it have a team with leaders? Dive into his Organizing Board comprised of 7 divisions.
Are you too consumed looking for a ‘unicorn’ employee?
Is there a shortage?
Technician surveys- easier to communicate and find new hires.
Techs want to work in an organized shop- you need a structure for each role that can be referenced
When Jimmy took over the shop from his family his ‘unicorn’ left
Numbers don't tell a story, they tell trends over time
Shop flow chart- a system that works and can be followed
Organizing Board from Left to Right- Blue - Executive Division, Gold - Communication Division, Purple - Marketing & Sales Division, Pink - Finance Division, Green - Production Division, Grey - Quality Control Division, Yellow - Public Relations Division. 7 divisions with executives, brings accountability and trust