Stephanie a Florida-based Executive Coach with Dembo, Inc. who has an extensive background in hospitality and holds both an MBA and Masters in Mental Health Counselling.
As we shift focus to coming out of the pandemic stronger than ever, emotional leadership and cultivating a great internal culture must be a leading topic of discussion. Organizations that not only help people get back into the hospitality workforce but those that help people grow their careers and become better versions of themselves will be the bigger winners going forward.
Stephanie shares fantastic insight on the psychology of leadership, what’s been missing in many organizations training and execution plans and what you can do today to start making a difference with your team and your own engagement in your work.
This was a great discussion and I hope that you find something in it that makes you look at your own management and leadership style in a different way.
On this episode we discuss:
Marrying business management and emotional leadership, especially during the pandemic (3:59)
What is emotional leadership? (4:49)
How to build your leadership intuition (5:30)
How someone can develop their own self-awareness? (8:15)
The importance of consistency and follow up when training new skills (11:17)
How to get beyond the “this won’t work” mentality (12:40)
The multi-generational workforce (14:44)
How to help people overcome their insecurities with leadership training (18:29)
What is the ROI on leadership training? (21:09)
I am a Corporate Trainer and Executive Coach. I have over 18 years of experience in the hospitality industry, I also hold an MBA and a master’s degree in Mental Health Counseling (I focus on anxiety/stress management). This unique combination of knowledge has enabled me to help leaders and individuals create work environments that are attractive and emotionally stable for all involved. I am able to go into companies and draw out the causes of their issues as opposed to just treating the symptoms of bad service. I believe that with a solid company culture, the motivation that shows team members that the executives really care about employees, and some solid training, guests will receive luxurious service every single time.
Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don’t hesitate to reach out.