Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.
Key Talking Points:
The only competition I have is Myself
The only person you should try to be better than is the person you were yesterday
Looking to be better than yesterday both individually and with team basis
Being better than “best practices”
What can you do that makes your business stand apart? Implementing new technology
Find out what your strengths are and build from there- release control and delegate to others what you do not excel at and focus on your strengths
Don’t look for ideas, listen for them
Everything you’ve ever done since you were born, there was a point in time you’ve never done it before – Try everything for the first time and develop it from there
If you compete with others you become bitter. If you compete with yourself you become better
They wanna see you do good, but never better than them. Remember that.
You’ve always had the power, my dear, you just had to learn it for yourself. The Wizard of Oz
If you do what you’ve always done, you’ll get what you’ve always gotten. Quote attributed to many authors
Thanks to Tom Hamfor his contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
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