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FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
19th November 2018 • For The Record • Carm Capriotto, AAP
00:00:00 00:15:38

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Craig O’Neill urges the industry to come together and decide to charge for a comprehensive vehicle inspection before it is too late and it becomes another free undervalued service.

Key Talking Points

  • He wants to know the root cause of the tech being challenged on taking too long to do a DVI.
  • He is not OK that some techs are not being paid for the time they are doing inspections.
  • It is very rare that a plumber, electrician, or HVAC person would do an inspection for free. There is usually a base service charge to find out the problem or to get a health checkup on your home’s system.
  • Craig says that the DVI has no value if there isn’t a charge.
  • The inspections are being done to identify vehicles health and to find problems to bring peace of mind for the safety and reliability of the vehicle.
  • The industry must charge for the complete health report of the customer vehicle.
  • The power of this service, when sold to your client, shows the path for maintenance and repair for the next year.
  • Include a shorter version of a DVI in your oil change service and increase the price of that service.

  • A special thanks to Craig O’Neil for sharing his passion – For The Record.
  • Books mentioned in the content library HERE
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  • Email Carm HERE.


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