Artwork for podcast Remarkable Results Radio Podcast
Big Success in a Small Town – Jeff Grassman [AW 120]
Episode 12027th August 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:18:49

Share Episode


Guest host and shop tour with Jeff Grassman, Car Smart Automotive Service, Sumner, WA.

Watch on YouTube

Jeff Grassman, Carsmart Auto Service, Sumner, WA. Listen to Jeff's other episodes HERE

Key Talking Points

  • Moved south from the original location in 2013 - 15% of customers followed. Small town compared to original location. 7 lifts
  • The front service counter and the waiting room were originally built in 1932- the first service station in town
  • 9 years later- retooled with a new crew of employees
  • All 3 techs are master techs, ASE certified and over 150% efficiency for 12-month period, low comeback rate. Blend of strengths together.
  • “Team has to win”
  • Hired an interior designer for Jeff’s house, she was also a customer, hired for waiting room. Reflective of the small town feel with a contemporary spin 
  • Offers customer referral program, word of mouth, learning about your community, and getting involved. 
  • Dealership experience- quality parts, clear communication with advisors and customers

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at