Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of Midwest Auto Care Alliance (MWACA) where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom Line Impact Group for 4 years. Listen to Keith’s previous episodes HERE.
Key Talking Points
Don’t resist change
Always be learning
He decided to get into Hybrids and it was a great decision for him
Adapting to technology
Charging what you are worth
Take management classes
The technician shortages goes away if you compensate them based on their knowledge
You need to become more profitable
Learn how to do that
Remove the downers that are bringing your culture and team down
Implement what you learn
A special thanks to Keith Williamson for sharing his passion – For The Record.
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