Started as technician and service writerNo structure, education, or much training from shop owner
Owner didn’t see value in outside training
Bryan exemplified natural leadership, intuition and communication
Partnered together to also buy motorcycle parts and accessory business- had to shut down in 2001
Worked in european shop as technician across street
Stopped being afraidWanted to become shop owner- bought business and is now a multi shop owner
Worked 6am-6pm, ate dinner with family then went back to shop from 9pm-3am for years
Signed up for ATI training program- changed business (margins and labor rates), still part of program
Struggled hiring at first- trial and error, now has hiring manager Phil that fills in his weaknessesIf employees don’t know they’re getting let go then you failed as manager- write employees up, hold them accountable, should never be surprised
Hard letting go of day to day technician duties- has right team in place to work on business
AdviceListen sooner, pay attention and implement what you learn
If you’re not changing you’re not growing, if you’re not growing you’re dying
Thanks to Bryan Gossel for his contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
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