Bryan Gossel, BG Automotive, Fort Collins, CO. Brian’s Previous Episodes HERE.

Key Talking Points:

• Started as technician and service writerNo structure, education, or much training from shop owner
• Owner didn’t see value in outside training
• Bryan exemplified natural leadership, intuition and communication 
• Partnered together to also buy motorcycle parts and accessory business- had to shut down in 2001 
• Worked in european shop as technician across street  
• Stopped being afraidWanted to become shop owner- bought business and is now a multi shop owner
• Worked 6am-6pm, ate dinner with family then went back to shop from 9pm-3am for years 
• Signed up for ATI training program- changed business (margins and labor rates), still part of program
• Struggled hiring at first- trial and error, now has hiring manager Phil that fills in his weaknessesIf employees don’t know they’re getting let go then you failed as manager- write employees up, hold them accountable, should never be surprised 
• Hard letting go of day to day technician duties- has right team in place to work on business   
• AdviceListen sooner, pay attention and implement what you learn
• If you’re not changing you’re not growing, if you’re not growing you’re dying

Resources:

• Thanks to Bryan Gossel for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
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