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John Hurley - Helping Lawyers Build Enterprise Value with Clients
Episode 328th June 2021 • Elevate.Together.Podcast. • Elevate Services
00:00:00 00:17:22

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This podcast episode is part of our Impact Series, featuring Elevate customers implementing transformative change. In this episode, Elevate's Stephen Allen, Vice President of Get Shit Done at Elevate, talks with John Hurley, the COO of the law firm, Foley & Lardner.

[01:39]   Today, Foley & Lardner has go-to-market swagger

[03:07]   If it’s not broken why change it?  30% of Foley’s clients have been with the firm for over 30 years.

[05:42] John sees his role as leading continuous change management to help the enterprise.

[08:54] This last year added a collaboration challenge; our savings grace was our strong culture.

[11:13]  Our clients don't have legal issues; they've got business issues.

[13:52]  Direct communication and direct delivery to the client are going to continue. Firms are exploring AI and analytics and other valuable tools to make delivery more impactful.

[15:24]   A law firm COO has to understand the totality of a law firm, how the pieces work and fit together, how to make the firm more efficient for partners.