After attending UC Davis, Marcus worked for a top-rated independent repair shop in Napa, California, for 7 years. He worked his way up from shop assistant to service manager and learned the service side of the auto repair business.
He left the automotive field and ran a successful mortgage business in California and Nevada for many years. He thought his auto repair days were behind him after moving to Carson City with his wife and two kids in 2006. He was unable to find a dealership or independent shop that lived up to his expectations.
In December of 2008, he heard that Capitol Automotive was for sale. On a whim, he looked at the shop, and it was purchased and running under his leadership within 30 days. It wasn’t a well run operation and he shares his start-up story.
In his spare time, Marcus enjoys cycling, anything involving the Sierra Nevada, and shuttling teenagers to various sport and school activities.
Other interviews referenced in this episode:
|Number of locations:||1|
|Years in industry:||19|
|Years business ownership:||9|
|Number of technicians:||4|
|Number of service advisers:||2|
|Number of lifts:||5|
|Number of bays:||5|
|Days open:||Mon – Fri|
|Annual estimated volume:||$1.1M|
|Percent Repair vs Maintenance:||60/40|
|Technician training hours per year:||20|
|Service adviser training hours per year:||40|
|Training type – Leader Led vs On-Line vs Lunch & Learn:||30% – 50% – 20%|
|First call supplier:||NAPA|
|Supplier marketing program:||NAPA Auto Care|
|Performing hybrid repairs:||Yes|
|Biggest challenges:||Technician shortage|
|Business coach:||Elite Worldwide|
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