Scott MacKenzie hosts a podcast discussing the University of Missouri's transition to a new event management software (EMS) and advanced space intelligence (ASI) system. Kate, Brittany, and Tina from the University of Missouri detail how the new system will streamline processes, save time, and improve efficiency. The current system is outdated and siloed, leading to inefficiencies in booking and managing events. The new EMS will centralize operations, provide better data, and enhance customer service. The transition is expected to take 6-8 months, with a focus on training and data import. The ASI system will help with space utilization and planning, aiding in future building design and event management.

Action Items

• [ ] Implement the EMS system within the next 2-3 months
• [ ] Provide training to campus departments on the new EMS system
• [ ] Explore the capabilities of the ASI system and provide feedback to Accruent to improve the product for higher education use
• [ ] Involve the event management team in the design and planning of new campus buildings to ensure appropriate event spaces are included
• [ ] Utilize the data and reporting capabilities of the EMS and ASI systems to make data-driven decisions about campus event space needs

Outline

Introduction and Event Context

• Scott MacKenzie introduces the podcast and its focus on industrial innovations and trends.
• The podcast is broadcasting from the site of the event, though there is some confusion about the location.
• Scott introduces the three guests: Kate, Brittany, and Tina from the University of Missouri.
• The event is described as a great opportunity for networking and problem-solving in higher education.

Guest Introductions and Backgrounds

• Kate shares her background, having been at the University of Missouri for over 15 years and playing a key role in configuring their event management software (EMS).
• Kate's work on EMS led to a significant increase in revenue for the university.
• Brittany discusses her background, including her military family and her roles at the University of Missouri, including her current position as Director of Events and Hospitality Management.
• Tina provides a brief background, mentioning her role in managing operations at Missouri S&T and her involvement in the transition to the new event management system.

Current Systems and Challenges

• Kate explains the current system used at the University of Missouri, which is not user-friendly and does not provide a centralized approach to event management.
• The new system, EMS, is described as a comprehensive tool that includes communication, pricing, and booking features, making it easier for clients to use.
• The current system does not allow for live availability checks, leading to inefficiencies and time-consuming processes.
• The new system is expected to save significant time and improve the overall user experience.

Transition to New System

• Brittany and Tina discuss the transition to the new EMS system, which will centralize all event-related processes and improve efficiency.
• The new system will allow clients to book events online, reducing the need for manual processes and saving time.
• The transition is expected to take two to three months, with a focus on training and ensuring a smooth implementation.
• The new system will also provide better data and reporting capabilities, which will be beneficial for managing and planning events.

Impact of New System on Operations

• The new system is expected to free up time for staff, allowing them to focus on more important tasks and improving customer service.
• The system will also provide better data and reporting capabilities, which will help in making informed decisions and improving operations.
• The new system will allow for better management of outdoor spaces and other facilities, improving the overall experience for clients.
• The transition to the new system is seen as a significant opportunity to improve efficiency and service quality at the university.

Space Intelligence and Future Plans

• The new system, EMS, includes a feature called Space Intelligence, which provides utilization data and other insights to help manage spaces more effectively.
• The Space Intelligence feature is designed to help manage people count in spaces and provide utilization data, which is valuable for planning and decision-making.
• The university is looking forward to using the Space Intelligence feature to improve the management of their facilities and make better decisions.
• The new system and Space Intelligence feature are seen as key tools for future growth and improvement at the university.

Conclusion and Contact Information

• Scott MacKenzie wraps up the conversation, highlighting the importance of the new system and the positive impact it will have on the university.
• The guests provide contact information for those interested in learning more about the new system and their work.
• The podcast encourages listeners to connect with the guests on LinkedIn for more insights and updates.
• The conversation ends with a positive note, emphasizing the importance of innovation and collaboration in improving higher education operations.