Ryan Clo from Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He currently owns two specialized automotive service locations. Ryan grew his enterprise from a single customer into a multi-location profitable business with 12 employees, that includes 6 technicians with a 99% customer satisfaction, and he has automated his business so that his presence is not required.

The specialties are Audi/VW only at one shop and Saab at the other that will do a combined $2M this year. He consults and trains for the Institute for Automotive Business Excellence and is dubbed the systems and process guy!

Why should you listen?

Learn why Ryan compare’s his customer service differentiation to Apples great design genius.

Uncover his inclination for all types of training like technical, management and sales that helps build his strong training culture.

Ryan covers the Known/Unknowns of all possible knowledge as it relates to training.

Benefit from his explanation on how tech has leveled the playing field for so many people.

Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. He volunteers some of his spare time in finance for two community non-profits and is an avid cyclist.

Thanks’ so much for hanging out and using the podcast for your personal growth.

http://www.dubwerx.com/

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com