Topics:

• Third Party Administrator (TPA)
• Health Advocacy
• Health Navigator
• Open Source Platform
• Consumer Engagement
• Aligned Incentives
• Net Promoter Score

In this episode, Michael introduces you to Dr. Andy Halpert, Senior Director of Clinical and Network Solutions at Collective Health. Join us as we discuss Collective Health’s approach to delivering an extraordinary member experience and their ability to connect and administer an entire health benefits ecosystem for a next-generation health plan.

Here’s a glance at what we discuss in this episode:

• Dr. Halpert’s diverse experience from patient care to benefits consulting and why he decided to work for Collective Health
• How misaligned incentives, opacity, and complexity have contributed to the healthcare challenges today
• How a life-threatening health condition and poor experience with health insurance ultimately led to the launch of Collective Health
• The difference between Collective Health’s open source platform vs. traditional TPAs and insurance carriers
• Examples of Collective Health’s ability to integrate 3rd party point solutions and drive awareness and drive increased employee engagement in programs that would be most beneficial to them
• Collective Health’s unique approach to customer service and creating an extraordinary member experience
• Why Collective Health’s customer satisfaction level is 9 -10x times better than traditional insurance carriers
• Why traditional carrier Disease Management programs don’t work
• Collective Health’s unique approach to supporting members with Chronic Disease and Illness with teams of nurses, social workers, and member advocates
• How Collective Health can reduce administrative burden for employers
• Collective Health’s fee structure options and who they are a good fit for
• New developments on the horizon for Collective Health
• Collective Health’s website and contact information: https://collectivehealth.com/