Your posted labor rate may not be the labor rate you're actually collecting, and that gap could be costing your shop thousands of dollars every month.

In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance metrics in the auto repair industry. They break down why ELR falls short, how it affects profitability, and the practical steps every shop owner can take to close the gap.

What You'll Learn

• What Effective Labor Rate (ELR) is and why it matters more than your posted door rate.
• Why healthy shops should collect at least 90 percent of their posted labor rate.
• How unbilled diagnostic time, underpriced canned jobs, and complimentary inspections reduce profitability.
• Why excessive discounting, even with good intentions, can quietly erode your bottom line.
• How shifting consumer buying habits make labor profitability more important than ever.
• Why improving ELR creates opportunities to increase technician compensation and strengthen your business.
• How auditing repair orders can uncover missed labor opportunities and unnecessary discounts.
• Why updating your labor matrix and canned jobs can immediately improve financial performance.
• How sharing KPI's (key performance indicators) with your team builds ownership and accountability throughout the shop.

Effective Labor Rate is more than a financial matrix; it's a direct measure of how well your shop captures the value of the work it performs. By understanding where labor revenue is being lost and making intentional operational improvements, shop owners can increase profitability, invest in their teams, and build a stronger, more sustainable business. Rob Sperring, Grand Rapids Motorcar, Grand Rapids, MI Andy Adams, Adams Garage, Terre Haute, IN. Coach at Repair Shop of Tomorrow Thanks to our Partner, NAPA TRACS

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