Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to lead the development of SpotOn's restaurant and hospitality product innovation strategy with a focus on democratizing technology for hospitality businesses of all sizes.
The tech discussion for restaurants has traditionally largely landed in two places; either online reservations or drones and robots. Well, today’s climate is demanding much more robust solutions to help restaurants that miraculously still have their doors open post-pandemic but knowing where to start isn’t clear.
The tech solutions we’re talking about today center on doing the jobs that no one likes to do, like inventory and administrative work, as well as removing unnecessary steps in day to day job functions so that restaurants can lean into staffing challenges and build better work cultures rather than being a victim of circumstance.
This is a really interesting discussion that has applications across more than just restaurants, so if you’re struggling to figure out your new operation, this episode might help.
With 25+ years of culture-based hospitality leadership, Ben Pryor leads the development of SpotOn's restaurant and hospitality product innovation strategy with a focus on democratizing technology for hospitality businesses of all sizes. As the Head of Innovation, Ben drives the continuous evolution of SpotOn’s hospitality technology platform to address the rapidly changing needs of the industry. Ben maintains an active role in the hospitality community, collaborating with business leaders and SpotOn clients to consistently deliver forward-thinking solutions.
Ben is recognized for his unique perspective and the ability to blend technology and people to deliver exceptional team member and customer experiences. Prior to his current role, Ben held multiple leadership positions in technology, operations, culinary, and training and development in casual dining, QSR, fine dining, and hotels.