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FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?
10th December 2018 • For The Record • Carm Capriotto, AAP
00:00:00 00:07:23

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Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

Key Talking Points

  • Are we saying NO too often to great opportunities?
  • Are we giving away a lot of our services?
  • Greg is in the transportation business.
  • Do we need to re-think saying yes to our customer’s needs?
  • We are pigeonholing ourselves in just one area of repair?
  • Enhance the 20% of our customer base that gives us 80% of our volume.
  • He wants to see shop owners go after newer client types and utilize your current infrastructure to create additional revenue opportunities.
  • If you say no enough you’ll be closed.
  • Don’t wait for car count to come to you.
  • We have to learn how to find different clients in a strategic way that we can grow services.
  • We are going to need to become educators in the transportation business, where we are the hub.
  • Safety is a common denominator in everything we do.
    • That opens up additional services we can add.

  • A special thanks to Greg Buckley for sharing his passion – For The Record.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.


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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC