Gift Biz Unwrapped Guest episode 414.
Speaker:Customers like to see the founder.
Speaker:They like to see the face behind the brand.
Speaker:Attention, gifters,
Speaker:bakers, crafters and makers pursuing your dream can be fun.
Speaker:Whether you have an established business or looking to start one
Speaker:now you are in the right place.
Speaker:This is Gift Biz Unwrapped,
Speaker:helping you turn your skill into a flourishing business.
Speaker:Join us for an episode packed full of invaluable guidance,
Speaker:resources and the support you need to grow your gift biz.
Speaker:Here is your host Gift Biz Gal Sue Moon Height.
Speaker:Hi there,
Speaker:it's Sue.
Speaker:And as always,
Speaker:I'm thrilled and honored that you've chosen to spend time with
Speaker:me here today.
Speaker:We've covered so many facets of a handmade product business over
Speaker:the course of the years and today is no exception.
Speaker:We've talked about how to start and grow your business stories
Speaker:from many of you who have done just that.
Speaker:How to choose and use social media sites,
Speaker:build your website.
Speaker:Oh my gosh,
Speaker:there is just so much information here for you,
Speaker:but not necessarily at your fingertips.
Speaker:So I've made a tool for you that categorizes by topic
Speaker:the episodes of this podcast,
Speaker:but only the ones that stay relevant over time because yes,
Speaker:let's face it,
Speaker:there are past shows that just don't work anymore for us
Speaker:today. The world is changing so fast,
Speaker:right? You can use this tool to zero in on whatever
Speaker:topic you need at the moment.
Speaker:Do you wanna hear from others in your specific industry?
Speaker:How about details on Pinterest or setting up an email strategy?
Speaker:You can now easily find the right episodes and create your
Speaker:priority listening roster.
Speaker:Consider this your Gift Biz resource center at a glance.
Speaker:It's a Google Sheet best viewable on your computer versus your
Speaker:phone. Make sure to look on the bottom where there are
Speaker:five separate sections for easy topic reference,
Speaker:kind of like chapters of a book.
Speaker:It makes finding the shows to help you with what you're
Speaker:working on right now.
Speaker:So much easier.
Speaker:To access this free resource,
Speaker:go to gift biz unwrapped.com/topics.
Speaker:Today I'm bringing back a past guest to address a topic
Speaker:that deserves more attention.
Speaker:Because understanding and utilizing this strategy can help you more easily
Speaker:create customer communications and add depth and variety to the messages
Speaker:you send out.
Speaker:This applies to all touchpoints from social posts,
Speaker:email content,
Speaker:and what you include on your website.
Speaker:What I'm talking about is user generated content and Lauren has
Speaker:niched down her business to focus solely on this.
Speaker:To be honest,
Speaker:I entered into this conversation with the idea that what we
Speaker:were talking about was one thing and Lauren expanded on it
Speaker:by defining user-generated content in a much broader way.
Speaker:So you're going to hear both what I expected to cover
Speaker:and more.
Speaker:We'll start by sharing this new updated definition of user generated
Speaker:content and then dive into the specifics and applications you can
Speaker:use and apply to your handmade business.
Speaker:Today I'm really excited to bring back Lauren Schwartz of the
Speaker:Loft 3 25.
Speaker:She is a thought leader in producing profitable creative strategies for
Speaker:e-commerce brands and a design professional.
Speaker:With over 15 years of experience within the digital space,
Speaker:Lauren's passion lies in generating top performing ad creatives.
Speaker:She's personally led the creative strategy for top brands such as
Speaker:Love Wellness,
Speaker:needed Kate Farms,
Speaker:an auto brush when not working with clients.
Speaker:Lauren teaches others her profitable creative methodology focusing on direct to
Speaker:consumer advertising,
Speaker:Facebook, Instagram,
Speaker:and TikTok.
Speaker:She also spreads her knowledge as an ad world conference speaker,
Speaker:which she's been doing for the last three years.
Speaker:Lauren, welcome to the Gift Biz Unrepped podcast.
Speaker:Again, Thank you for having me again,
Speaker:Sue, I'm really excited to have you here and I'd love
Speaker:to kick it off with an update of what's been going
Speaker:on since January of 21 for you.
Speaker:Yeah, a lot.
Speaker:It's just been busy.
Speaker:I kind of restructured my business a little bit,
Speaker:really focusing on user generated content,
Speaker:content creation,
Speaker:working a lot with brands for TikTok and really just helping
Speaker:them figure out a better strategy on how they could actually
Speaker:utilize content creators for their paid advertising.
Speaker:So we still work with brands doing ads,
Speaker:utilizing their existing creatives,
Speaker:but we really did a focus on user-generated content really heavily
Speaker:last year in 2022,
Speaker:just because again,
Speaker:TikTok has been such a huge uprising,
Speaker:I guess,
Speaker:within the paid space.
Speaker:So really started to focus heavily on that.
Speaker:Got it.
Speaker:And that's perfect.
Speaker:That's why you're the best guest I can have for this
Speaker:topic because I feel like we've talked about user-generated content over
Speaker:the course of time,
Speaker:but it's always been added to a list,
Speaker:like different types of content you can use for social media
Speaker:posts, you know,
Speaker:so it gets talked about a little bit,
Speaker:but not really diving in like I want to today.
Speaker:Right? So this whole show,
Speaker:all I wanna talk about really is user-generated content because I
Speaker:feel like it's really been under-utilized and it's a huge opportunity
Speaker:for everybody.
Speaker:Yeah. So with that,
Speaker:let's kick it off so that everyone's on the same page
Speaker:here. What is user-generated content and its value?
Speaker:There's different forms of user-generated content.
Speaker:I mean essentially the term user-generated content is someone an individual,
Speaker:either someone who's purchasing your product will give a review or
Speaker:testimonial and talk about the product that they have that they've
Speaker:either purchased from you.
Speaker:There's also influencer content,
Speaker:which I think gets a little confused with user generated content.
Speaker:And then there's content creation.
Speaker:So there's so many different definitions of it,
Speaker:but essentially what it is is someone just really shooting content
Speaker:on their phone,
Speaker:talking about a product,
Speaker:sharing it with their audience,
Speaker:and really making it look as native to the platform as
Speaker:possible. So that's what content creation,
Speaker:user generated content is.
Speaker:Again, it's changed in so many different formats with how it's
Speaker:being talked about and utilized.
Speaker:Influencer content is more of a brand sending a product to
Speaker:an influencer where they are essentially sharing it with their own
Speaker:audience. They're shooting it in their aesthetic,
Speaker:the way that they wanna talk about the product,
Speaker:not necessarily brand focus.
Speaker:And then content creation again is still user-generated content,
Speaker:but you're essentially paying actors,
Speaker:content creators to shoot the product aesthetically so that it's pleasing
Speaker:to the audience so that it can be run in an
Speaker:ad run in organic.
Speaker:So again,
Speaker:there's different definitions of it,
Speaker:but essentially that's what it is.
Speaker:Okay. I'm glad we started there because when we have brought
Speaker:this up on the show before,
Speaker:user-generated content has always meant content coming from somebody who is
Speaker:using your product,
Speaker:Right? And what I'm understanding from you is that's a subset
Speaker:of it.
Speaker:So it could be coming from a customer,
Speaker:Right? It could be coming from an influencer,
Speaker:either micro or macro,
Speaker:you know,
Speaker:cuz there's both that we talk about these days or it
Speaker:could be content that you're creating yourself,
Speaker:it's still user-generated content,
Speaker:right? So it's all three of them together Basically.
Speaker:Yeah, Basically.
Speaker:Yeah. Okay.
Speaker:So that's really good because now we're all grounded.
Speaker:I needed to be re-grounded what this was Still Or what
Speaker:we were gonna be talking about.
Speaker:So how do we approach all three of these are,
Speaker:should we be using all of them,
Speaker:a portion of them?
Speaker:Like get us started if we're not really understanding what this
Speaker:could all mean in application to us as product-based businesses?
Speaker:Yeah, so again,
Speaker:I would say obviously influencer content that's gonna be a lot
Speaker:more expensive.
Speaker:I would say influencer content is more focused around brands who
Speaker:have larger budgets.
Speaker:So I would say in terms of a handmade business or
Speaker:product-based business,
Speaker:I probably wouldn't go the influencer content route.
Speaker:I'd probably stick more to the content creation,
Speaker:user-generated content.
Speaker:I think with the user-generated content,
Speaker:if you're getting started again,
Speaker:it's always great to reach out to your customers,
Speaker:ask them if they would send you a video testimonial,
Speaker:how they like the product,
Speaker:how they're using the product,
Speaker:where they've put it in their home or how they've used
Speaker:it and reaching out to your audience is definitely great to
Speaker:do because again,
Speaker:like it's giving that welcoming sense of okay,
Speaker:well I wanna hear from you,
Speaker:I wanna know how you like the product.
Speaker:The only thing with that though is that a lot of
Speaker:times customers don't know how to shoot content.
Speaker:Unfortunately that's engaging.
Speaker:And so with that you get content back,
Speaker:but a lot of times it's either a 30 minute video
Speaker:or people are rambling or they don't really know how to
Speaker:shoot the product.
Speaker:And so it makes it really hard to kind of pull
Speaker:those snippets out for a brand to actually use.
Speaker:Whereas if you are paying a content creator to shoot content
Speaker:for you,
Speaker:that is specifically their job.
Speaker:Like they will receive the product,
Speaker:know how to shoot it so that again,
Speaker:it's very engaging.
Speaker:They know what kind of lighting to use,
Speaker:they know what kind of scripts they need to say in
Speaker:order to make your product sound very enticing and exciting.
Speaker:But then they also make it look very native to the
Speaker:platform. So again,
Speaker:yes you paid that person to do it,
Speaker:but they've made the video in a way that looks like
Speaker:they just natively posted it to the platform.
Speaker:So as an audience member,
Speaker:if you see that,
Speaker:you look at it and you think,
Speaker:oh okay great,
Speaker:like this is someone who has purchased the product and they
Speaker:know like this is what the product's about basically.
Speaker:So you're using actors in your photos or videos really?
Speaker:Yeah, basically.
Speaker:I mean these content creators that have really come up within
Speaker:the last year,
Speaker:that is essentially their job.
Speaker:They are paid actors to basically shoot products and testimonials for
Speaker:these brands to make it look native to their platform so
Speaker:that they can share it organically or through paid media.
Speaker:Okay. That sounds awful expensive,
Speaker:Lauren. I'm just telling you what I know all of the
Speaker:listeners are thinking.
Speaker:Yeah, like what do you think for a small business of
Speaker:any level?
Speaker:Cuz we have people who are just starting and people who
Speaker:are well established with decades under their belt.
Speaker:But I don't think we often think of the value of
Speaker:paying. Yes,
Speaker:we pay for product shots that we're gonna put on our
Speaker:website, but we don't always think about paying for advertising and
Speaker:actors. Yeah.
Speaker:And content creation if you will.
Speaker:Is this a new thing that's coming and is it kind
Speaker:of going down to smaller brands or what are you seeing
Speaker:with that?
Speaker:Yeah, I think for smaller brands in particular,
Speaker:like it's scary to think about.
Speaker:It's just like,
Speaker:oh man,
Speaker:like another thing I have to do to get my business
Speaker:out there,
Speaker:I don't necessarily have the budget.
Speaker:I think the best thing a smaller brand can do is
Speaker:as an owner or a founder get in front of the
Speaker:camera and start talking about the product yourself.
Speaker:A lot of times customers like to see the founder,
Speaker:they like to see the face behind the brand.
Speaker:And so I always tell people,
Speaker:you know,
Speaker:like if you're just starting out,
Speaker:you as the owner should start.
Speaker:Because again,
Speaker:like they wanna see the raw content of how the product's
Speaker:made or what exactly what items you use to make it
Speaker:kind of like behind the scenes things.
Speaker:And a lot of people resonate with founder videos,
Speaker:so it's a cheap to get your product out there.
Speaker:You're a founder,
Speaker:you already know everything about the product,
Speaker:so you don't necessarily have to pay anyone to talk about
Speaker:it. And then I would say for using these content creators,
Speaker:there is a lot of content creators that you can use
Speaker:that don't necessarily charge you a lot.
Speaker:Sometimes they just wanna swap for free product.
Speaker:And so,
Speaker:and again you can kind of do a trade,
Speaker:I'll give you product if you send a video for me.
Speaker:So there's different ways that you can do this.
Speaker:I would say that I would invest in it if it's
Speaker:something that,
Speaker:you know,
Speaker:if you're already investing in product photography,
Speaker:product video,
Speaker:I would definitely set aside budget for content creation because the
Speaker:way that social media is going,
Speaker:Instagram videos are huge,
Speaker:it's video everywhere,
Speaker:TikTok video,
Speaker:it's shorts,
Speaker:YouTube shorts.
Speaker:So it's definitely a value that you will see if you
Speaker:put the time into it and invest the money in it.
Speaker:So I would definitely say it's something that branch should be
Speaker:doing Well and maybe you invest in a higher quality video
Speaker:that again looks very authentic and in line with your brand,
Speaker:but only placing them in certain places and something that you
Speaker:can use for years.
Speaker:Right. It's not every single time you make a new product
Speaker:necessarily. So if you create the content of that video to
Speaker:be something that's more evergreen,
Speaker:then that investment goes further for You.
Speaker:Exactly, yes.
Speaker:And so where would you advise someone to put those types
Speaker:of videos,
Speaker:the evergreen ones that you have paid a professional to do?
Speaker:Where would we place these videos?
Speaker:I would probably put them on my website.
Speaker:I mean there's definitely sections of the website that you can
Speaker:put it on.
Speaker:I would definitely add it to my Instagram,
Speaker:a social media platform that you essentially can have someone talking
Speaker:about it.
Speaker:Even your product pages really,
Speaker:if you have your product page and you're scrolling through and
Speaker:you have someone giving a really great testimonial or video,
Speaker:adding that element of video into your product page,
Speaker:people will watch it.
Speaker:They wanna see someone using it and talking about it.
Speaker:So that's definitely a place that you could add all these
Speaker:videos to,
Speaker:especially the evergreen ones.
Speaker:I'm also thinking like introduction emails,
Speaker:you know,
Speaker:someone who's just bought your product and you're starting that automated
Speaker:flow. Yeah.
Speaker:Into getting to know them.
Speaker:And maybe also another thing I think is it doesn't have
Speaker:to be the full video,
Speaker:it might be just a couple of clips from a video
Speaker:too. So you can take that and repurpose it however you
Speaker:want. I'm thinking it probably depends on the contract you have
Speaker:with the videographer for sure.
Speaker:Right? Definitely.
Speaker:Yeah. Okay.
Speaker:All right.
Speaker:Can you give us an idea of pricing of some of
Speaker:that? If you were just doing like maybe two or three
Speaker:videos a minute a piece maybe Like what are we looking
Speaker:at by ranges?
Speaker:Again, it depends.
Speaker:I think if you're working with a content creator who will
Speaker:edit the video themself,
Speaker:they have packages where they start from 200 and they go
Speaker:all the way up to a thousand Per video.
Speaker:Per video.
Speaker:Yes. Okay.
Speaker:Some of them will come with packages too,
Speaker:so they'll kind of separate it out where they'll give you
Speaker:two videos for one price.
Speaker:But the only thing that will change within those videos is
Speaker:maybe the first three seconds.
Speaker:So then you're getting at least two kind of hook variations
Speaker:where it's still technically the same video but they're maybe changing
Speaker:the first three seconds and then you can kind of use
Speaker:that in different places as well.
Speaker:So again,
Speaker:it kind of depends on the range,
Speaker:but I would say like the lower end would definitely be
Speaker:from 300 to a thousand dollars.
Speaker:Okay. I like that idea of having some of the,
Speaker:either the intro portion or the outro,
Speaker:like something adjusted where you can use the same inner content.
Speaker:Yeah, yeah.
Speaker:And you know honestly if someone adds one video a year
Speaker:to their business updates and then still uses the past one,
Speaker:this doesn't have to be a one and done $10,000
Speaker:investment necessarily.
Speaker:Right. Unless you want it to,
Speaker:unless you're big enough.
Speaker:Right. For those who are can definitely do it that way.
Speaker:So you made me start thinking,
Speaker:cuz I've never really thought about actors on video before,
Speaker:so what if somebody wanted to use a friend and like
Speaker:have them act?
Speaker:Yes, you can definitely do that.
Speaker:The only thing with that is that if I were the
Speaker:brand and I am utilizing a friend,
Speaker:the main things I would look for when kind of outreaching
Speaker:for that sort of content,
Speaker:I would look at their socials,
Speaker:I would see how comfortable are they actually talking on camera.
Speaker:Because a lot of times people will get on camera and
Speaker:they freeze feel silly,
Speaker:they don't know how to act,
Speaker:they feel like they are quote unquote acting.
Speaker:And so it is just awkward.
Speaker:There's so many people right now that are posting reels and
Speaker:stories and I always look at,
Speaker:if you are very natural in front of the camera already,
Speaker:then you can be coached.
Speaker:And so if someone's giving you a script on I want
Speaker:you to talk about this product,
Speaker:this is how do you use it?
Speaker:How do we talk about it?
Speaker:Or if they wanna do an unboxing,
Speaker:they can essentially shoot themselves,
Speaker:you know,
Speaker:talking and also shoot themselves doing an unboxing.
Speaker:So it's definitely something that they can do.
Speaker:But in terms of looking for people who are actors that,
Speaker:you know,
Speaker:I would always make sure to look at their social and
Speaker:just see how comfortable they are talking in front of a
Speaker:camera. Cuz that's gonna be probably the biggest thing for them
Speaker:when doing that sort of content.
Speaker:Yeah, and I'm thinking more like if you have an acquaintance
Speaker:or someone,
Speaker:to your point,
Speaker:you've kind of filtered out that they're natural,
Speaker:Right? So I'm thinking about whether if you have a friend
Speaker:who you feel could be a really good fit and And
Speaker:you're actually willing to pay them for it.
Speaker:Yeah. So like to your point,
Speaker:you send them a product.
Speaker:My now daughter-in-law used to do this with one of her
Speaker:old businesses and she's actually got another job doing something similar,
Speaker:but she in the past has worked with photographers all over
Speaker:the world and they sent product and then she also had
Speaker:a sheet.
Speaker:So it had guidelines of what to do when they're taking
Speaker:photos. Now this was never video,
Speaker:it was all photos at the time.
Speaker:Right, right.
Speaker:But if you're paying somebody,
Speaker:I don't think it's a problem to do something like that
Speaker:where you have the guidelines like here's the way you make
Speaker:the lighting,
Speaker:right, here are some points that I'd like you to capture.
Speaker:I want this to be a lifestyle photo where it's not
Speaker:just of itself or unboxing to your point.
Speaker:Yeah. So I think if you're paying somebody,
Speaker:you could send along that guide sheet that you create once
Speaker:and then send it out whenever you find yourself in a
Speaker:situation like that.
Speaker:Yeah, definitely.
Speaker:So when we work with our content creators,
Speaker:we have an entire sheet of guidelines items that they can,
Speaker:you know,
Speaker:bullet points that they can talk about in terms of the
Speaker:brand, what we want them to point out.
Speaker:And then we also have a lot of dos and don'ts.
Speaker:So you can't say this or you can't say that don't
Speaker:film with this lighting or like there's different guidelines that we
Speaker:do set forth to the creators,
Speaker:but it's basically just a bullet pointed sheet that they can
Speaker:look at so that when they're actually going through and they're
Speaker:looking at the content that they need to shoot,
Speaker:obviously we want them to be as natural as possible.
Speaker:So we just give them these highlighted bullet points of we
Speaker:want you to talk about these things but use it in
Speaker:your own way that you would talk about it so that
Speaker:it does sound natural.
Speaker:You know,
Speaker:you don't want it to sound scripted,
Speaker:you want it to sound natural.
Speaker:So definitely,
Speaker:I mean if you're paying someone to do these things,
Speaker:you can give them as many guidelines as possible.
Speaker:It's your product and your brand.
Speaker:So you obviously want it talked about in a certain way,
Speaker:but then you also don't wanna make it so overly,
Speaker:I guess you don't wanna have so many guidelines that then
Speaker:it just doesn't sound natural because they're trying to figure out
Speaker:what I should say where it doesn't come off in a
Speaker:sense of,
Speaker:oh well this just doesn't sound Good.
Speaker:Right. Like you're trying to fit them in some very rigid
Speaker:box or something.
Speaker:Exactly, yes.
Speaker:Yeah, so definitely not sending scripts that they're supposed to read
Speaker:from or something like That.
Speaker:Exactly, Yeah.
Speaker:Alright, so let's focus on user generated content from the way
Speaker:I remember the term being used where you try to organically
Speaker:get people to send you photos or tag you on Instagram
Speaker:shots or do an unboxing or that type of thing.
Speaker:What do you see as the value and do you see
Speaker:receptivity to that kind of a strategy today?
Speaker:I mean it's still good to have that because you still
Speaker:want people organically posting about your products.
Speaker:I mean that's still always great to have within your asset
Speaker:library in terms of how effective it is,
Speaker:I don't know necessarily the effectivity,
Speaker:like how effective it is because right now so many people,
Speaker:so many brands are understanding that high quality video in terms
Speaker:of how it's shot,
Speaker:how I'm gonna grab your attention.
Speaker:So the landscape has changed so much that I just don't
Speaker:know if those are as effective as what is currently happening
Speaker:with content creators.
Speaker:So are you saying that more refined professional videos are now
Speaker:outshining the organic,
Speaker:picking up the phone and talking into the phone?
Speaker:No, so it's more,
Speaker:I guess more just of the paying a content creator to
Speaker:shoot the content as a with their phone as opposed to
Speaker:organically having like customers come in again,
Speaker:like it's still good to have,
Speaker:but with that sort of content,
Speaker:like I said,
Speaker:you're not necessarily always getting the best content.
Speaker:So it doesn't always generate as much leads or clicks or
Speaker:buys with that sort of content,
Speaker:but it's still good to have.
Speaker:Okay. What about an organic program that kind of auto generates
Speaker:itself? Like if someone purchases a product from you and you
Speaker:send, let's say an online receipt or you put something in
Speaker:the box with the product and you say something like,
Speaker:take a picture with you in your gorgeous new earrings and
Speaker:post it on Instagram,
Speaker:make sure to tag so-and-so or something like that that you
Speaker:do for every single customer reviews.
Speaker:Another perfect one.
Speaker:Yeah, love to have you review online and then people will
Speaker:take sometimes those reviews and throw them up on social.
Speaker:What do you think of those that are kind of baked
Speaker:into your communication strategy with customers?
Speaker:Yes, definitely.
Speaker:I don't think that's,
Speaker:again, it's still great to have that sort of organic people
Speaker:taking photos,
Speaker:people giving you authentic reviews.
Speaker:I necessarily don't think that it's a bad thing to do.
Speaker:I would always have that in your strategy because again,
Speaker:you're still getting content organically that you can use within your
Speaker:socials. So yeah,
Speaker:I definitely would say still keep that.
Speaker:I mean it's not a bad thing.
Speaker:It's not gonna hurt not having it.
Speaker:I would just say,
Speaker:like I said previously,
Speaker:if I'm shooting more content to sell my product,
Speaker:I would say user-generated content,
Speaker:content creation would probably be the better way to go.
Speaker:In terms of adding that in.
Speaker:I would have more of that actually.
Speaker:I probably have 50 50 where it's a lot of people
Speaker:sending you photos,
Speaker:video testimonials along with people actually shooting the product and giving
Speaker:more of a actor related approach.
Speaker:I would almost to my way of thinking,
Speaker:put influencer marketing in with the paid content creators that you
Speaker:could kind of think of them as a group together.
Speaker:Exactly. So 50% where they're more structured,
Speaker:more thought out content and photos that you're probably paying for
Speaker:or you're trading product for,
Speaker:as you'd mentioned earlier.
Speaker:And then 50% some that I just use the word organically
Speaker:cuz it's easier,
Speaker:you know,
Speaker:like you have it in your processes and someone leaves a
Speaker:review so you can take the wording of that review or
Speaker:you're at a craft show and someone buys your product and
Speaker:puts it on you say,
Speaker:Hey, can I take a picture of you in those new
Speaker:earrings? Whatever.
Speaker:I'm using the same idea.
Speaker:So 50 50 for something like that.
Speaker:Exactly, yes.
Speaker:Okay. So that brings us to content strategy overall.
Speaker:I guess because we've thought before about,
Speaker:you know,
Speaker:I'm gonna do this many posts on Facebook,
Speaker:or I'm not using Facebook anymore,
Speaker:I'm doing Instagram and on Instagram,
Speaker:whichever portion of that platform you're using Pinterest,
Speaker:you know,
Speaker:whatever it is,
Speaker:but not so much necessarily formalizing out what the content would
Speaker:look like.
Speaker:Obviously we have promotion cycles,
Speaker:right? Depending on our product,
Speaker:there are holidays that come up that we tie into.
Speaker:But what would be your direction from someone who's starting with
Speaker:a blank slate product creator Now for content strategy,
Speaker:I wanted to pause this discussion for a second to let
Speaker:you know that I recognize you may be feeling overwhelmed right
Speaker:now. I mean,
Speaker:I bring on great guests who are specialists in their fields
Speaker:and we get into fabulous conversations that you know can help
Speaker:grow your business.
Speaker:So after the show you have the full intention of grabbing
Speaker:a download,
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Speaker:Okay, let's get back to the show.
Speaker:Yeah, I mean I would definitely,
Speaker:you know,
Speaker:again, if you're starting any sort of business,
Speaker:any sort of e-commerce business,
Speaker:you have to have a strategy definitely adding in that you
Speaker:do. Can You repeat that one more Time for everybody?
Speaker:Yeah, definitely have a strategy.
Speaker:Okay. Because again,
Speaker:like you have to make sure,
Speaker:like you said,
Speaker:you're hitting key moments in the year with holidays,
Speaker:sales, all of that.
Speaker:And so especially if you're using a content strategy,
Speaker:if you want to put more budget behind those particular things
Speaker:or launches too,
Speaker:if you wanna have those particular things be more prevalent in
Speaker:your marketing,
Speaker:then you definitely need to set aside that time.
Speaker:I would at least give,
Speaker:in terms of content marketing at least two months ahead of
Speaker:time. One,
Speaker:so you can send out all the product,
Speaker:make sure that you receive the content back on time and
Speaker:it's everything that you want edited wise.
Speaker:Because again,
Speaker:you're working with content creators,
Speaker:yes, this is their job,
Speaker:but content creators are very challenging to work with sometimes because
Speaker:they don't necessarily understand the urgency of how quickly you need
Speaker:something back.
Speaker:And so if you are waiting till the last minute to
Speaker:get this stuff done,
Speaker:most likely you're probably gonna miss that launch with the video
Speaker:using for them.
Speaker:So I would definitely make sure that you're planning ahead in
Speaker:terms of,
Speaker:okay, this is the year that I have,
Speaker:these are all the key moments in my year.
Speaker:I need to basically work backwards from that.
Speaker:And I would always give yourself buffer room because you're gonna
Speaker:run into those moments when maybe you don't like the content,
Speaker:maybe they need to reshoot it.
Speaker:Like there's different things that happen within the content creator flow
Speaker:that you always need to make sure you're having enough time
Speaker:to adjust if needed.
Speaker:So I would definitely make sure that you're laying everything out
Speaker:for the year and then working backwards.
Speaker:Well, and if I were doing this I would put deadlines,
Speaker:you know,
Speaker:especially if you're paying somebody,
Speaker:Right? I need to have the images back along these guidelines
Speaker:by X date and then put a buffer in there to
Speaker:your point of,
Speaker:oh my gosh,
Speaker:can you shoot this from another angle or whatever,
Speaker:whatever the issue is.
Speaker:You know,
Speaker:if you need a little editing,
Speaker:Right? And that's something that when you're vetting out these content
Speaker:creators too,
Speaker:make sure that you do have revisions and always make sure
Speaker:that you're asking what are the revision deadlines?
Speaker:How many revisions do I get?
Speaker:Do I get reshoots?
Speaker:Those are all things that you should be asking because yes,
Speaker:even though as a brand you do have a deadline,
Speaker:like I said,
Speaker:content creators will shoot a lot of content and majority of
Speaker:them will do a good job and get what you need
Speaker:back on time,
Speaker:the more professional ones.
Speaker:But I have worked with content creators that it's like they
Speaker:just don't care that you need to hit a deadline.
Speaker:And so unfortunately you miss deadlines as a brand and then
Speaker:you're kind of stuck because you need to get this content.
Speaker:So that's why I would just make sure,
Speaker:like as you're vetting people out,
Speaker:read the contract,
Speaker:make sure that you're getting everything that you need and that
Speaker:you have specific deadlines.
Speaker:Then also make sure you're giving yourself a buffer And a
Speaker:plan B,
Speaker:especially if they're brand new.
Speaker:Yes, exactly.
Speaker:And then I'm guessing at some point then you build your
Speaker:list of people that you feel comfortable with,
Speaker:right? You wanna know that when you're getting back the pictures,
Speaker:you are gonna love them,
Speaker:right? Because they're representing your product.
Speaker:And once you get a couple of people in your lineup
Speaker:who you are liking,
Speaker:I guess,
Speaker:then you just go back to them all the time.
Speaker:Exactly, yeah.
Speaker:If you start building your list of content creators who one,
Speaker:you know are super reliable and they just get it,
Speaker:they get your product,
Speaker:they get your aesthetic,
Speaker:then definitely keep reaching out to those people.
Speaker:And a lot of times,
Speaker:like creators,
Speaker:obviously they like to work with existing clients,
Speaker:like they like to continue to work with the same clients.
Speaker:One because it's,
Speaker:for them,
Speaker:it's just a revenue stream that is constant.
Speaker:And two,
Speaker:like they're just always gonna do a good job because they
Speaker:wanna make you happy.
Speaker:And if you have a good relationship,
Speaker:it just makes it so much easier.
Speaker:True. So where do we find these golden content creators?
Speaker:If you don't have anyone in mind,
Speaker:what do you do?
Speaker:Honestly, I mean it's a lot of trial and error.
Speaker:I'll be honest,
Speaker:it's not easy with last year so many content creators popped
Speaker:up. I,
Speaker:I feel like everyone's a content creator now.
Speaker:So really it's a lot of backend work on your side
Speaker:to get the people that you wanna work with.
Speaker:A lot of times I'll make sure to get their portfolios,
Speaker:you can even ask them to reach out to past clients,
Speaker:see how they work with the client,
Speaker:are they reliable?
Speaker:And I mean really it's a lot of,
Speaker:obviously Instagram,
Speaker:you could literally search user-generated content U G C on these
Speaker:platforms to find creators.
Speaker:TikTok is a great one to use.
Speaker:Again, it's a lot of outreach at the beginning.
Speaker:When you're saying content creators,
Speaker:are you looking for the same person to do the words
Speaker:as the images or are they two separate people?
Speaker:The words in terms of The but content,
Speaker:like if you're doing this for social,
Speaker:what the words are,
Speaker:that's separate.
Speaker:We're just right now talking about the images,
Speaker:Right? Yes,
Speaker:yes. Okay.
Speaker:All right.
Speaker:So I'm also thinking just as I'm trying to brainstorm,
Speaker:if we're part of different women business organizations,
Speaker:you could potentially find people there.
Speaker:Definitely Every local chamber and like small business group probably has
Speaker:a photographer,
Speaker:right, but not necessarily a product photographer.
Speaker:Oh, totally,
Speaker:yes. Although if you gave them direction,
Speaker:maybe they could help you.
Speaker:But I'm also thinking of some of the larger online groups,
Speaker:like some of the women's groups that I'm part of definitely
Speaker:have photographers and I'd love to give them the business.
Speaker:And you have that connection cuz you're part of a same
Speaker:group. Yeah,
Speaker:definitely. That Could be another place to look.
Speaker:Yeah. And I would even say like I have honestly reached
Speaker:out to people in my industry of who I,
Speaker:you know,
Speaker:not necessarily worked with like not really competing against each other,
Speaker:but we are in the same realm of business and I've
Speaker:reached out to them and said,
Speaker:hey, like is there anyone that you can suggest?
Speaker:I'd love to work with them,
Speaker:give them some more work basically.
Speaker:Yeah, if you reach out to people who are in your
Speaker:industry, most of the time people are gonna be fine giving
Speaker:you connects because one,
Speaker:it's helping their business,
Speaker:it's a good referral,
Speaker:maybe they have some sort of referral fee or something.
Speaker:So definitely reach out to people who,
Speaker:you know,
Speaker:within your network it can't hurt to ask.
Speaker:What do you think about using something like Upwork?
Speaker:One of those?
Speaker:Yeah, I mean you can definitely use those.
Speaker:I mean I don't have anything against Upwork.
Speaker:I mean I think it's a great platform.
Speaker:It's definitely inexpensive.
Speaker:Again, I would just say as you're looking through it,
Speaker:just make sure you're checking their content,
Speaker:checking their references,
Speaker:and that they're just good to work with.
Speaker:Right. Okay.
Speaker:Back to our strategy.
Speaker:So we plan out for the calendar year,
Speaker:the specific points in time.
Speaker:Maybe we have a product launch,
Speaker:you know,
Speaker:everybody based on their product has different times of the year
Speaker:that are important to them.
Speaker:If you sell woolen sweaters,
Speaker:you're probably,
Speaker:you know,
Speaker:the spring is or time,
Speaker:right? Yeah.
Speaker:Where is for weddings?
Speaker:Wedding cakes,
Speaker:you know,
Speaker:so everyone has their different calendar so you can't take someone
Speaker:else's calendar and state it as yours.
Speaker:You have to really think through your year.
Speaker:And then you were saying like two months before,
Speaker:something like that,
Speaker:start thinking of what the photos should be outreach then.
Speaker:So you would've wanted to identify people earlier.
Speaker:Yes. Outreach them to get the photos in and then you're
Speaker:able to go from there.
Speaker:Exactly, yes.
Speaker:Okay. And then we've talked about,
Speaker:you know,
Speaker:if it's a customer circle back type thing,
Speaker:like a referral or something like that,
Speaker:that's an ongoing Thing,
Speaker:right? Yes.
Speaker:And you've shared with us a really good strategy about 50
Speaker:50. What about a mix in terms of video versus carousels
Speaker:or just single posts or reels?
Speaker:Like what do you think about that mixture?
Speaker:I mean,
Speaker:I would definitely focus more on video and reels video.
Speaker:Again, it's such a huge,
Speaker:people are more interested in your stories and video than they
Speaker:are scrolling through your feed.
Speaker:I always tell people,
Speaker:you know,
Speaker:don't neglect your feed with photos because you still want that
Speaker:great looking carousel images or photography on your feed.
Speaker:Because if people go to your page,
Speaker:obviously they're gonna scroll through and look at all that stuff.
Speaker:But in terms of video,
Speaker:I mean video is definitely very important.
Speaker:Right now video is taking over social media and so,
Speaker:and it's not going anywhere.
Speaker:It's getting more competitive with what people post.
Speaker:So I would definitely make sure that you're focusing heavily on
Speaker:video as well.
Speaker:And this always changes and it changes by platform.
Speaker:So once you have something set,
Speaker:just be aware,
Speaker:I guess,
Speaker:of different platforms,
Speaker:what's hot on one platform versus another.
Speaker:I like to say that there's always,
Speaker:especially if you're doing a lot of content for social media
Speaker:specifically, is have your experts on different platforms,
Speaker:you've got everything covered.
Speaker:Cuz if something's super important,
Speaker:everybody at some point is gonna talk about it,
Speaker:right? Yeah.
Speaker:You know,
Speaker:so you don't have to follow a million people who are
Speaker:Instagram specialists versus having one who's Instagram and maybe one who's
Speaker:Pinterest or something like that.
Speaker:Yeah. You know,
Speaker:just have people you tap into.
Speaker:So you know,
Speaker:cuz I have heard recently that on Instagram,
Speaker:stagnant posts are getting bigger results right now than reels are.
Speaker:But that could be for like a neon second,
Speaker:right? Like you know,
Speaker:it could be there for half a second and next week
Speaker:it'll be totally different.
Speaker:Exactly. And at some point you have to say,
Speaker:I'm gonna do the best that I can.
Speaker:I'm gonna get things up and not just have to do
Speaker:the right thing.
Speaker:Cuz then you'll never do anything.
Speaker:Yeah. And it's focus on the platform.
Speaker:The other thing too is that because there's so many platforms,
Speaker:I feel like people look at all of them and they're
Speaker:like, I need to post on every single one and I
Speaker:need to make sure that I'm on every single platform.
Speaker:And I don't necessarily think that's true because you need to
Speaker:focus on the platform that is driving results.
Speaker:So let's say you're on Instagram and you're on TikTok,
Speaker:you're not really seeing a lot of growth,
Speaker:you're not really seeing a lot of engagement on TikTok.
Speaker:Maybe that's not the platform for you.
Speaker:Just focus on Instagram and Facebook.
Speaker:Same with Pinterest.
Speaker:Like if you're seeing more engagement results on Pinterest,
Speaker:maybe focus your efforts on Pinterest.
Speaker:I would say to brands,
Speaker:focus on a platform that's gonna get you the results first
Speaker:and then you can go into another platform and start learning
Speaker:that one.
Speaker:Because every platform is different.
Speaker:The way you post on the platforms is different.
Speaker:TikTok is very different from Instagram.
Speaker:There's a way to focus on that.
Speaker:There's a way to shoot content for that.
Speaker:So you just can't be a pro at all of them.
Speaker:And so just really make sure you're focusing in on the
Speaker:ones that are working for you and then don't stress about
Speaker:the other ones.
Speaker:That's truthfully my advice.
Speaker:Right. Well and I'm also thinking don't also just focus on
Speaker:the one that you like the best.
Speaker:You need to focus on where your customers Are.
Speaker:Yes, exactly.
Speaker:For personal you can focus wherever you want,
Speaker:but Right.
Speaker:And I like that when I first heard that,
Speaker:it just made me feel so much better.
Speaker:You know?
Speaker:Yeah. Like it's one platform,
Speaker:get your strategy down,
Speaker:get consistent,
Speaker:know what you're doing there,
Speaker:and then layer another one on from there.
Speaker:Right. And go that way so much easier.
Speaker:Yes. And I mean really when you think about it,
Speaker:it's like they're not going anywhere.
Speaker:The platforms are only getting bigger.
Speaker:So it's like again,
Speaker:like just focus on the one that you're doing the best
Speaker:on and then you can start working on another strategy.
Speaker:Yeah. And if you have someone who's part of your business
Speaker:team, like let's say you have someone younger who is like
Speaker:an Instagram wiz doesn't mind even being on video cuz it
Speaker:doesn't need to be you.
Speaker:Right. Use them for that,
Speaker:you know,
Speaker:for exactly a portion of your social media strategy.
Speaker:It doesn't only have to be You.
Speaker:Yeah, exactly.
Speaker:Definitely. Yeah.
Speaker:Okay. What do you think,
Speaker:when we're talking about content,
Speaker:what do you think about the actual images themselves?
Speaker:Should they only be product specific images?
Speaker:Should they be lifestyle images?
Speaker:What about if I'm out at a craft show,
Speaker:should I have someone come and professionally video that show for
Speaker:me? Or what do you think about all those different types
Speaker:of content imagery?
Speaker:Yeah, I mean,
Speaker:if you can afford that,
Speaker:I would definitely say do it.
Speaker:I mean,
Speaker:again, it can't hurt you.
Speaker:I would again,
Speaker:always have a mixture of organic looking content where it's people
Speaker:taking photos with it.
Speaker:You taking photos,
Speaker:professional photos.
Speaker:Again, I think it depends on the brand,
Speaker:it depends on the product,
Speaker:it depends on how you want your feed to look.
Speaker:But I would say,
Speaker:you know,
Speaker:obviously the more images you have or the more the variety
Speaker:you have,
Speaker:it just shows,
Speaker:again, people using the product,
Speaker:people a nice photo of the product.
Speaker:I would just say making sure that you have a variety
Speaker:of photos because really at the end of the day,
Speaker:it's only gonna help you.
Speaker:It's not gonna hurt you.
Speaker:And then you can really see like what's resonating with people
Speaker:as you're posting these.
Speaker:Truthfully, that's how I would go.
Speaker:I would just diversify all of it.
Speaker:Okay. And you still wanna stay on brand,
Speaker:like you don't want one picture to be really bright light
Speaker:in the next one,
Speaker:in a dim dark place or,
Speaker:or a really blurry picture or something like that.
Speaker:So quality and consistency of the images,
Speaker:like not a different filter on every Photo.
Speaker:Exactly. Like none of that.
Speaker:So it all still looks like your own brand.
Speaker:Right? Right.
Speaker:Exactly. All right.
Speaker:So consistency with the images,
Speaker:the way things are looking,
Speaker:the way you word things should be similar too.
Speaker:Like you can't show up as one type of a voice
Speaker:and then be another voice.
Speaker:But all of this is things that we know too with
Speaker:regard to social media and content creation.
Speaker:Right? Exactly.
Speaker:So you're talking about how you know whether what you're doing
Speaker:is performing for you.
Speaker:How do you analyze a post to determine that?
Speaker:A post or a video or whatever you're putting up?
Speaker:Yeah, so if you have a business account on Instagram,
Speaker:you can go in and measure your analytics.
Speaker:And so one of the biggest things to view is what's
Speaker:the engagement on it,
Speaker:how many impressions are we getting?
Speaker:Are we reaching new audiences?
Speaker:The Instagram platform,
Speaker:in terms of analytics,
Speaker:they have a lot of great resources if you're running on
Speaker:a platform too.
Speaker:Some of the other platforms like plan or later,
Speaker:those ones also have a lot of engagement metrics too.
Speaker:But I mean,
Speaker:you can see are people commenting?
Speaker:Are people re-sharing exact,
Speaker:like exa again,
Speaker:what are,
Speaker:what's the engagement metrics that people are having?
Speaker:And then you can see,
Speaker:okay, this post maybe only got,
Speaker:I don't know,
Speaker:like a hundred sessions or engagement,
Speaker:whereas like another video or photo maybe got 300.
Speaker:So it's like that sort of content you can start to
Speaker:look at and see how people are responding.
Speaker:And then you can kind of restructure your strategy of,
Speaker:okay, well this is starting to work.
Speaker:Maybe I start posting similar things to this.
Speaker:I wouldn't go all in on that.
Speaker:I would just start trickling those in.
Speaker:And then seeing again like how is this working?
Speaker:You know,
Speaker:it's an iteration of what was performing.
Speaker:Again, the algorithm changes so much on Instagram.
Speaker:Sometimes it's really hard to under like to make it effective.
Speaker:But I think as long as you're getting those shares comments
Speaker:like, like those are all things that are really good metrics
Speaker:to look at so that you know how my posts are
Speaker:doing. Okay.
Speaker:And the other thing is,
Speaker:if you have a post,
Speaker:especially with a video that you've paid for be creating,
Speaker:right? And it's worked really well,
Speaker:I know that you can repost that after a certain amount
Speaker:of time.
Speaker:So it's doesn't have to be like a one and done
Speaker:type thing either.
Speaker:Definitely You can put it in different places.
Speaker:Like you could put it in Pinterest and on some social
Speaker:sites, but then you can also,
Speaker:let's say it was six months ago,
Speaker:you can bring that up again and post it as a
Speaker:new post too.
Speaker:Definitely. And on,
Speaker:you know,
Speaker:let's say reels or stories,
Speaker:I mean you can even add a new thumbnail,
Speaker:which again,
Speaker:when you're scrolling through the feet,
Speaker:it looks different.
Speaker:Even though it's the same video,
Speaker:people are still gonna interact with it because it's like,
Speaker:oh, it's a new post.
Speaker:And people that maybe didn't come six months ago will think
Speaker:it's something completely new.
Speaker:Right. You know,
Speaker:again, when you're putting forth the money,
Speaker:it's not a one and done type thing.
Speaker:You can think of other ways you can use it.
Speaker:Right. Snippets of a fuller video,
Speaker:reposting that founder's video we were talking about earlier can go
Speaker:up on social over and over again because you get brand
Speaker:new people following and unfollowing all the time.
Speaker:Right. It's not like everybody who saw it the first time
Speaker:is like,
Speaker:oh, well I already saw this,
Speaker:you know?
Speaker:Yeah. It's gonna be new people and some people who saw
Speaker:it before get to see it again and probably pick up
Speaker:something different.
Speaker:So all of that is good and makes this worthwhile,
Speaker:the whole point in investing in content creation.
Speaker:Right. Exactly.
Speaker:Okay. What would you say overall to someone who hasn't really
Speaker:thought about it this way yet?
Speaker:Because I guarantee you,
Speaker:Lauren, there are a lot of people who it is like
Speaker:on the fly like this week,
Speaker:oh my gosh,
Speaker:I'm launching my new product out.
Speaker:Or you know what,
Speaker:I think I'll show everybody what I'm making this week.
Speaker:And then they just,
Speaker:you know,
Speaker:it's an afterthought.
Speaker:The content creation is an afterthought.
Speaker:Right. What's The value of planning,
Speaker:putting some structure behind it as we've been talking about today?
Speaker:I mean the more thought and planning and structuring you have,
Speaker:just the better results you're gonna get.
Speaker:I do think yes,
Speaker:you can get good results on the fly,
Speaker:but if you have an actual strategy set in place,
Speaker:I just think you're gonna get more for your money,
Speaker:you know,
Speaker:more out of the content,
Speaker:and it's just eventually it's just gonna start performing better because
Speaker:there's a strategy behind it.
Speaker:And so that's the biggest thing that I think anyone could
Speaker:take away,
Speaker:is that if you're starting with content,
Speaker:sit down,
Speaker:take the time,
Speaker:create a content strategy,
Speaker:because at really at the end of the day,
Speaker:it's only gonna help you.
Speaker:Yeah. Have a plan,
Speaker:execute the plan.
Speaker:Yes. Repeat what's working,
Speaker:add in other things and go from there.
Speaker:Exactly. Well said,
Speaker:Lauren, that was fabulous.
Speaker:Share With us more about what you offer within your business
Speaker:so everyone who's listening knows more about what you Do.
Speaker:We mostly work with e-commerce brands.
Speaker:We do all of their paid social.
Speaker:So again,
Speaker:we do the ads for all platforms,
Speaker:but then we also do shoot content for brands as well.
Speaker:So we have organic content that we shoot and we also
Speaker:shoot content for paid social.
Speaker:So we are essentially just a creative partner for brands to
Speaker:really help execute any sort of content strategy they're looking for
Speaker:organic and paid to really help them level up their creative.
Speaker:Wonderful. And where can people find you?
Speaker:So the website is the Loft 3 25,
Speaker:and I'm on Instagram and Twitter at Loft 3 25.
Speaker:Perfect. Lauren,
Speaker:thank you so much.
Speaker:I really appreciate all of your expert advice and guiding us
Speaker:through this new world of user-generated content.
Speaker:Really appreciate It.
Speaker:Yeah, thank you,
Speaker:Sue. So what do you think if you've never considered user-generated
Speaker:content before?
Speaker:I encourage you to take a step in this direction,
Speaker:even if it's a small one,
Speaker:invite people to take a photo of how they're using your
Speaker:product and tag you on Instagram or in an after purchase
Speaker:email, ask for a product review.
Speaker:These are easy things to integrate into your normal processes that
Speaker:can bring in user generated content naturally.
Speaker:I mentioned in this episode my daughter-in-law Brie,
Speaker:and her experience working with photographers nationwide to create images for
Speaker:social media.
Speaker:You can listen to that episode for more details on how
Speaker:to set up your process in episode number 164.
Speaker:If you're enjoying the podcast and would like to show support,
Speaker:a rating and review is always fabulous because it helps get
Speaker:the show seen by more makers.
Speaker:It's a great way to pay it forward.
Speaker:And there's another way where you can get something tangible in
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Speaker:Visit my merch shop for a wide variety of inspirational items
Speaker:like mugs,
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Speaker:and more featuring logos,
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Speaker:Take a look at all the options@giftbizunwrapped.com
Speaker:slash shop.
Speaker:All proceeds from these purchases helps go to offset the cost
Speaker:of producing the show.
Speaker:And now be safe and well and I'll see you again
Speaker:next time on the Gift Biz Unwrapped podcast.
Speaker:I wanna make sure you're familiar with my free Facebook group
Speaker:called Gift Biz Breeze.
Speaker:It's a place where we all gather and our community to
Speaker:support each other.
Speaker:I got a really fun post in there that's my favorite
Speaker:of the week,
Speaker:I have to say,
Speaker:where I invite all of you to share what you're doing
Speaker:to show pictures of your product,
Speaker:to show what you're working on for the week,
Speaker:to get reaction from other people.
Speaker:And just for fun,
Speaker:because we all get to see the wonderful products that everybody
Speaker:in the community is making.
Speaker:My favorite post every single week.
Speaker:Without doubt.
Speaker:Wait, what?
Speaker:Aren't you part of the group already?
Speaker:If not,
Speaker:make sure to jump over to Facebook and search for the
Speaker:group Gift Biz breeze.
Speaker:Don't delay.