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Thinking Way Outside the Box with Greg Buckley [RR 597]
Episode 59715th December 2020 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:31:36

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Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

Key Talking Points:

  • Get involved with associationsNetworking, training, being heard in your community and in the industry
  • Getting inspired National Geographic- learning the root of how thought is generated Nature produces- we translate and learn 
  • Communication- being relatable and understanding how to communicate with the person across from you  
  • Open yourself up and look from different perspectives
  • Everything you do is negotiable- have upper hand by knowing what other person is thinking and understand each other 
  • Body language- observe customer body language as they get out of the car , walk in, and express themselves initially. Be able to control the conversation.   
  • People speak more than they listen- we have two eyes and two ears for a reason. Listen to learn, not to reply.  
  • OctopusEach tentacle is almost independent of itself
  • Neurological makeup is similar to a network
  • Tentacle will regenerate itself  

Resources:

  • Thanks to Greg Buckley for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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