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Technician Round Table: Mobile Technicians [THA 321]
Episode 32130th March 2023 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:57:45

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Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops?

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Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Zack McClain

John Rogers

Sean Hill

Show Notes:

  • Are shops evolving? Are shops only having 5 ‘C’ technicians with a mobile diag technician getting outsourced?
  • Reading, comprehension, and explanation of service information
  • Shops must have service information and use it
  • Failure is a great motivator- it motivates you to be better
  • Have a learning atmosphere in the shop
  • How do you treat your technician when something goes wrong?
  • Electricians, HVAC, plumbers, construction, etc are at the high schools- the automotive industry must also have a place
  • Charge what you’re worth- don’t race to the bottom; elevate the industry
  • Image problem- people don’t view automotive professionals as professionals.
  • Is the mobile business a symptom of the industry?
  • Future of the mobile business- reduced but still evolving.
Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians.

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