Conquering customer satisfaction and the profits that go with it are a lot easier when you know how to become part of the conversation that goes on in their heads so that they pick your product or service over your competitor’s. Join host Hanna Hasl-Kelchner as she welcomes marketing guru Chuck Wall to explain how.
WHAT YOU'LL DISCOVER ABOUT CUSTOMER SATISFACTION:
Why customer experience matters more than customer service
The one thing companies can do to dramatically improve customer experience
How social media had changed how customers do business with you
The biggest misconception companies have about their customers
The "9 Powers" customers can exert
Chuck Wall is founder and CEO of Market Power Group, a business performance advisory firm based in Texas.
Chuck helps clients know their customers better helps them solve problems, discover new opportunities, and make better decisions about how to build a more successful companies.
Chuck is a lifelong entrepreneur who has created 7 companies across multiple industries, including one he sold to Google last year. His is a contributor to Forbes and Fast Company and the author of 2 books, including Market Power Group
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