Key Takeaways

Respectful care panels provide invaluable opportunities for healthcare teams to hear directly from patients in a non-clinical setting, bridging the gap between provider intentions and patient experiences.

Simple actions like sitting down when speaking with patients, using their names, and making eye contact can dramatically improve how patients perceive their care and feel respected, often requiring no additional time.

When recruiting patient and family partners for panels, plan to invite at least twice as many participants as you hope to have attend, as last-minute conflicts with young children and family illnesses are common.

Financial stipends for patient participation demonstrate that healthcare organizations value patients' time and opinions, and can be especially important for economically disadvantaged families.

Creating comfortable environments for patient panelists through thoughtful seating arrangements, positioning trusted advocates nearby, and using welcoming body language helps facilitate honest, open dialogue.

Patient panel members can become ongoing resources for healthcare teams, providing quick feedback on proposed changes and helping ensure patient-centered decision-making beyond the initial panel event.

Increasing survey response rates through accessible methods like QR codes on discharge instructions is essential for gathering actionable feedback to improve patient experiences.

Quotable Moments

"I think the patient family just gives the medical team another look just to sometimes that you just don't think of it. You think you're doing everything that you should be doing, but things slip through the cracks and this panel is able to, you know, kind of point those out."

"I feel very strongly that the best way to be patient-centered and to make patient-centered changes is to listen directly to the patients."

"Her doctor took the time and she said that when he pulled up the stool and sit down and, and called her by name, which I thought was so funny, called her by name and began to go through the next step with her that that changed how she felt about what was going on."

"It is interesting how much things that we as providers consider to be small changes can really make such a huge impact in how the patient perceives their care and how they feel."

"The best way to take care of patients and give good patient care is to listen to your patients."

I would wholeheartedly agree with inviting at least twice as many patient family partners as you would like to have in attendance because there will always be last minute things that come up in conflicts where they're not able to attend."

Show Notes by Barevalue.

No content or comments made in any TIPQC Healthy Mom Healthy Baby Podcast is intended to be comprehensive or medical advice. Neither healthcare providers nor patients should rely on TIPQC’s Podcasts in determining the best practices for any particular patient. Additionally, standards and practices in medicine change as new information and data become available and the individual medical professional should consult a variety of sources in making clinical decisions for individual patients. TIPQC undertakes no duty to update or revise any particular Podcast. It is the responsibility of the treating physician or health care professional, relying on independent experience and knowledge of the patient, to determine appropriate treatment.