Artwork for podcast Supply Chain Now
‘Value to customers, value to teammates’ On a Reverse Logistics Mission with Herb Shear
Reverse Logistics Series Episode 73123rd September 2021 • Supply Chain Now • Supply Chain Now
00:00:00 00:46:44

Share Episode

Shownotes

The recent explosion in eCommerce has made the management of returns, or reverse logistics, a critical component of the customer experience. But it hasn’t always been that way. In the early 1990s, companies were just starting to look at how they might address the inventory clogging up their distribution centers.

Herb Shear is the Executive Chairman at G2 Reverse Logistics, a comprehensive reverse logistics solution that combines analytics and operations to help maximize net recovery. He was one of the early pioneers of the practice that would become known as ‘reverse logistics’ in response to a customer request for help. The solution quickly caught on, especially with mass retailers, and laid the groundwork for what has become a highly sophisticated and fast-growing part of supply chain management.

In this episode of Supply Chain Now, which is part of the Reverse Logistics Series, Herb joins co-hosts Scott Luton and Tony Sciarrotta, Executive Director of the Reverse Logistics Association, to take listeners from the earliest days of reverse logistics to the cutting edge practices being implemented today:

• When ease of customer returns began to be viewed as a way for retailers to compete for market share

• How the development of new AI-enabled technologies is supporting today’s complex omnichannel reverse logistics requirements

• How the Shear Family Foundation is using their success from helping people ‘send things back’ to give back to communities experiencing food insecurity

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-now

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Register for the 6 River Systems FLOW 2021: https://bit.ly/2YO8Too

Register for the OMNIA Partners Connections Conference: https://bit.ly/3jHlwdv

WEBINAR- State of the Supply Chain Report – Priorities for Building Resiliency in Your Supply Network: https://bit.ly/2XIRZHf

Download the 2021 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3f1LO6S


This episode was hosted by Scott Luton and Tony Sciarotta. For additional information, please visit our dedicated show page at: https://supplychainnow.com/value-customers-teammates-reverse-logistics-731



More Episodes
731. ‘Value to customers, value to teammates’ On a Reverse Logistics Mission with Herb Shear
00:46:44
698. The Reverse Logistics Series: Featuring Rich Bulger with Cisco
00:59:21
The Reverse Logistics Series: Featuring Dr. Oliver Hedgepeth with American Public University
01:05:52
The Reverse Logistics Series: Featuring Joyce Cruts with Acer
01:03:12
The Reverse Logistics Series: Featuring Becca Meinz with Best Buy
01:01:56
The Reverse Logistics Series: Curtis Greve with Inmar Intelligence
00:57:37
The Reverse Logistics Series featuring Chuck Johnston, COO at goTRG
00:58:59
"Optimizing Surplus Effectively: Daniel O'Neill with Liquidity Services"
00:35:42
"Don't Be a Non-Entity: Bruce Brown with Informission"
00:31:07
"Building the Reverse Logistics Team of the Future: Rich Bulger with Cisco"
00:35:11
"Powering Omni-Channel Excellence & More: Sender Shamiss with goTRG"
00:40:28
"Serendipity, Service Parts, & Success in Supply Chain: Tom Maher with Dell"
00:45:41
"High Tech Reverse Logistics Leadership: Julie Ryan with HP, Inc"
00:36:53
"World Class Reverse Logistics & Returns Leadership: Trish Boehm with The Home Depot"
00:41:13
"Shaping the Future of Technology: Steve Koenig with Consumer Technology Association"
00:38:39
"Transforming Excess Inventory into College Scholarships: Claudia Freed with EALgreen"
00:37:43
"Making Returns Beautiful for All: Caitlin Roberson with Happy Returns"
00:40:49
"Providing Solutions to Make Supply Chain Happen: Tevon Taylor with FedEx"
00:47:34
"Transforming the Liquidation Business: Eric Moriarty with B-Stock"
00:31:31
"Reverse Logistics & Sustainability Champion Sean Magann with Sims Recycling Solutions"
00:37:39
"Retail Industry Insights & Perspective: Jon Gold with NRF"
00:41:19
"How to Grow & Improve Supply Chain & Reverse Logistics Higher Education?"
01:09:57
"Circular Economy Thought Leadership: Tony Sciarrotta with RLA & Jack Allen with Cisco Systems"
01:07:06
"How The Home Depot is Driving Reverse Logistics Excellence"
01:09:39
"Reverse Logistics and the Business of Liquidations"
01:05:21