The recent explosion in eCommerce has made the management of returns, or reverse logistics, a critical component of the customer experience. But it hasn’t always been that way. In the early 1990s, companies were just starting to look at how they might address the inventory clogging up their distribution centers.
Herb Shear is the Executive Chairman at G2 Reverse Logistics, a comprehensive reverse logistics solution that combines analytics and operations to help maximize net recovery. He was one of the early pioneers of the practice that would become known as ‘reverse logistics’ in response to a customer request for help. The solution quickly caught on, especially with mass retailers, and laid the groundwork for what has become a highly sophisticated and fast-growing part of supply chain management.
In this episode of Supply Chain Now, which is part of the Reverse Logistics Series, Herb joins co-hosts Scott Luton and Tony Sciarrotta, Executive Director of the Reverse Logistics Association, to take listeners from the earliest days of reverse logistics to the cutting edge practices being implemented today:
• When ease of customer returns began to be viewed as a way for retailers to compete for market share
• How the development of new AI-enabled technologies is supporting today’s complex omnichannel reverse logistics requirements
• How the Shear Family Foundation is using their success from helping people ‘send things back’ to give back to communities experiencing food insecurity
This episode was hosted by Scott Luton and Tony Sciarotta. For additional information, please visit our dedicated show page at: https://supplychainnow.com/value-customers-teammates-reverse-logistics-731