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Life Uncontained YouTube Channel Loses Month of Footage in Crash
29th April 2024 • The Backup Wrap-Up • W. Curtis Preston (Mr. Backup)
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Have you ever lost irreplaceable data due to a hardware failure?

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This week on the backup wrap-up we discussed the unfortunate story of the

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popular YouTube channel life uncontained.

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And they're crashed.

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It led to losing a month's worth of valuable video footage.

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But Kenzie and Spencer faced a devastating setback when their

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laptops SSD failed taking with it.

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Weeks of raw video footage, documenting their off-grid home

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build and precious family memories.

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We'll explore the importance of proper backup strategies.

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The lessons learned from this incident and how you can protect

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your own data from similar disasters.

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Let's make sure this doesn't happen to you.

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If you're not familiar with me and why I'm so passionate about this subject first

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I'm w Curtis Preston during my first job as a backup admin, my company lost an

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important database that I couldn't restore since that nightmare I've done all I can

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to make sure that will never again happen to me or anyone who will listen to me.

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This podcast turns unappreciated, backup admins, and to cyber recovery heroes.

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This is the backup wrap up.

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W. Curtis Preston: Welcome to the show.

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I'm your host, w Curtis Preston, AKA, Mr.

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Backup, and with me.

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I have the person who's gonna help me get through this horrible moment in my life.

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And what is this horrible moment in your life?

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W. Curtis Preston: You know, that beautiful blue, all

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electric vehicle that I have,

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Yes.

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W. Curtis Preston: Um, someone hurt it.

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What happened?

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W. Curtis Preston: I, I don't know.

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It, it, it's after it was in a parking lot or something, and it just

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sort of, it's got a, like a dent.

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Oh, oh, ouch.

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Is it, can it be, can it be PDD

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W. Curtis Preston: I don't think so.

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Uh, what's PDR?

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What, what, how, what have I told you about throwing out random?

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paintless dent

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W. Curtis Preston: Yeah.

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It's on a crease.

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It's right, like it's literally the worst, like, you know what I mean?

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Like where it happens to be, it's on the wheel well, it's

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right on the crease of the wheel.

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Well, somebody slammed something into it.

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And, uh,

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Prasanna Malaiyandi: You might be surprised.

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Those PDR guys are pretty magical.

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W. Curtis Preston: I would be very surprised.

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Oh, it's noticeable?

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It's very noticeable.

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There was paint transfer, um, yeah, there was paint transfer.

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It was white.

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Um, and um,

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Prasanna Malaiyandi: Did you have Sentry mode

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on?

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W. Curtis Preston: so I was in a parking lot.

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And I was under 20% power.

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So no century.

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So I've reported it to my insurance company and uh, Monday

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I have a, a, um, an estimate.

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Um, it's interesting that particular body part, it's the worst body part

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for this to happen to, because.

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Because it's attached all the way

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up

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W. Curtis Preston: attached.

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Well, it doesn't go all the way.

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I, I look, I took a look at it and it, and it, and it's, it's actually

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better than I've seen in some cars.

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Basically, it's one part, but it goes all the way down underneath

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the doors, all the way up to the front of the, of the front door.

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But it doesn't continue on after that.

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So it's, it's one piece.

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So I think, yeah, I don't know.

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We'll see.

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We'll see what they say in terms of the, uh.

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Are you sure you wanna get it

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fixed?

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W. Curtis Preston: I'm tired.

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Yeah.

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I, I, I can't, you know what I mean?

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You can't see.

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Is it on the driver's

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W. Curtis Preston: What's that?

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Is it on the

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W. Curtis Preston: It's, no, it's on the other side.

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Um, it's just, uh, well, I'll just say this.

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I'm gonna get an estimate.

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I'm, I'm gonna see what the insurance company says, and, um, I'm gonna see

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what they say in terms of how long I'll have to do without my Tesla.

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Like if they order the parts, like your car is

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drivable and all the rest, so you might just have to, yeah.

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W. Curtis Preston: Yeah.

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Um, or if they're gonna actually fix that part.

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Uh, it just, it's just that because it's on a crease, uh, you know, I

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just, I don't see them properly molding that part without, but it could be

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wrong, you know, who knows, right?

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If they take, if they're able to take the part off and mold it and

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make it all beautiful, I don't know.

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But I think the most likely.

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Well, I, I, so, so they would not, yeah.

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So if they take it off, they're

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replacing it.

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If they're doing PDR, then what they'll probably do is drop the wheel liner,

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try to get in from behind to push it out, like with one of the little

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sticks as they're hammering around to try to push it out while they're pulling back.

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At least that's what I've seen other PDR guys do on all the random

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YouTube channels that I watch.

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W. Curtis Preston: One of your, one of your many, one of your many skills

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that you have, but don't actually have

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your skills that you possess only mentally.

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Um, yeah.

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So

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Jack builds.

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It is a really good YouTube channel.

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He does some amazing stuff with

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bodywork,

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W. Curtis Preston: know, if this car was like five years old and

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this amount of damage happened to it, I'd be like, yes, screw it.

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But the thing is not even a year old yet, and I have to live with this.

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But you gotta help me get through this.

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Man.

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Prasanna Malaiyandi: You'll get through it.

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It'll be fine.

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, W. Curtis Preston: I'll see how that goes.

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So this is on the tail end of our cloud disaster series, but this really isn't

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a cloud disaster in any way really.

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It just, uh, does technically involve a website that is in the cloud,

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but the data loss occurred before it ever even got to the cloud.

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Yeah, and this is actually probably an episode

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that I pushed for just because it is a, uh, YouTube channel that I've

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been watching pretty much nonstop for weekly, for the last three plus

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years.

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W. Curtis Preston: so why don't you, why don't you tell us a little

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bit about who these people are?

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Um, and, uh, you know, what, you know, just, just, just tell us

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Prasanna Malaiyandi: yeah, yeah, yeah, yeah.

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So as people who listen to the podcast probably know, I tend

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to watch a lot of YouTube.

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A lot of it tends to be car related, but there are a couple channels I watch

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which are kind of building related, like people building homes or other

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things like that, or furniture and.

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I dunno, I'm always fascinated with like the fabrication aspect of things.

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So this channel is called Life

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Uncontained and it is a couple from Florida who sold everything and

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they moved to Texas and they live in the middle of nowhere, off grid.

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Um, and they decided, hey, we're just, we want to be green environmental, uh, we

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don't want to be tied down with things.

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So they're like, we're gonna build our own home.

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And unlike most people who'd be like, Hey, let me go figure out like a tiny

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house, or let me go buy land and just move a house on it, or just buy a

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property with land or with a house on it.

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Already they're like, Hey, we wanna build a storage container home.

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W. Curtis Preston: Nice.

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And,

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So

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they,

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W. Curtis Preston: is this, is it are, they're not gonna fit everything

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inside one storage container, right?

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Are they?

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They're gonna put different storage containers together.

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So they bought two storage containers for their house.

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So before, so the two people, it's uh, Mackenzie and Spencer.

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And so, uh, they bought land, they have it all situated, and they

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bought two used storage containers.

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I think one was from like the ever, ever grande company.

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So one of those large shipping container companies and they decide,

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Hey, we're going to cut it out.

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A good part of the, uh, floor plan is the storage containers, but

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they've done things so it doesn't look really like a storage container.

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Like the inside looks really nice.

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It has tall ceilings because there's a gap between the two storage

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containers with the vaulted ceiling.

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Um, they've put an extension off one side, so there's like,

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yeah.

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So, and then there's also like a room outside with an attached porch.

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So not everything is in the confines of the two shipping containers, but they've

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used that as like the core structure and it's sitting on top of, uh, cement pylons.

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Um, and so it's above ground and swell, insulated.

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They have framing inside, so it looks like a normal place.

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It's just the outside bones.

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Instead of it being like.

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Wood like you would normally do in the Bay, in California, or

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whatever else you use in your area.

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They just used a shipping container as a starting

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W. Curtis Preston: So they put like, like some sort of siding on

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the outside, so it doesn't actually look like a shipping container.

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Yeah, so for most of it, it is the shipping

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container For the bottom parts, they kind of have wood, uh, wood pieces.

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Uh, but the outside is like a shipping container.

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It still has the doors, the big open doors on one side.

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W. Curtis Preston: So they can,

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Uh, but the bottom, it's all completely like

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spray foam, so it's super insulated.

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There's a roof on the top, like a normal looking roof with the pitch.

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To it, it has normal windows, so they cut out openings for windows, all the rest.

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Um, but they're completely off the grid, right?

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So they have to harvest their own rainwater.

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They have to filter it out.

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They have solar.

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There's a barn that they lived in for I think the first, like five

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months while they, or six months while they were building it out.

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So

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W. Curtis Preston: is a really popular YouTube channel.

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I, I think it's like one and a half million subscribers.

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W. Curtis Preston: for those of you that don't know, is way more

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than enough to monetize and to help fund this, uh, this project.

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Right?

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This is actual income for them.

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This is not, uh, in fact, I would think

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yeah.

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So they left their jobs.

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I don't remember what they did, but neither of them really had experience

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in like construction at all.

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Right.

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So Spencer learned how to do everything from framing to how to do plumbing,

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electrical, how to hang drywall, right?

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Finishing off drywall.

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He did pretty much everything how to, how to install a roof,

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how to deal with all your water containment and everything else like.

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It was pretty like just watching the videos like it's backbreaking, but amazing

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just to look at how much they've grown and how much they're able to do now versus

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when they started, like they started in 2017 and so it's been quite a while.

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But yeah, they have I think 261 million views on YouTube, so there are a lot of

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people who

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W. Curtis Preston: Yeah, so this is a, this is a big small business, right?

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This is not, this is not just some, it's not me, but just

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some dude making some videos.

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And, you know, we're, and by the way, you know, for those of you that don't

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know, you know, this podcast, for those most of you listen to this as a

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podcast on some sort of podcast app.

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If you don't know this exact, you know, podcast with the same content.

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Uh, if you want to look at our lovely mugs, um, you can watch this on YouTube,

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uh, by, by the same name, right?

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Uh, backup wrap up, uh, on YouTube.

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But, uh, this is, they were making, it's, I think it's just important to

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understand before we get into what happened is that this is a big channel.

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These are, this is a couple that, um.

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Was, this is how they were making their living was advertisements and whatnot.

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Basically, the various ways that you can monetize a YouTube channel.

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By the way, they have two kids now with a third on the way

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W. Curtis Preston: Um,

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and they still continue to do all this

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work and release weekly ads and they bought another property.

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I don't not quite sure where that is.

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Completely remote on a mountain that they are.

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Getting another shipping container built out in their current location,

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and they're going to move it to the new location so that they can also stay

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W. Curtis Preston: Yeah, I mean, once you've created a, a YouTube

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channel with that many followers on how to take a shipping container

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and turn it into a home, the only thing you can continue to do is to

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continue to, to make other shipping containers or to take other shipping

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containers and turn 'em into homes.

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Um, and so how were they doing, like the production of this show?

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Yeah.

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So it was all filmed by the two of them.

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Um, and so there was, uh, like each episode, I would say it

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would come out once a week.

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It was probably about 22 to

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25 minutes each.

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I.

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But to get the 22 to 25 minutes of content right, they would do

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entire weeks' worth of shooting.

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Right.

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So every little thing they would shoot, they would get raw footage, right?

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And then mackenzie, the wife, was the one who would normally do all the editing.

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And so she had her laptop that she would use and she would edit

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before it was in a barn between the barn and the house being built.

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They lived in a small camper van for a little time,

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W. Curtis Preston: Hopefully that's

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before

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she basically did all, uh, no.

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They actually had their first kid and they were living in that camper van.

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Yeah, the first kid had just been born and it was too hot in the summers, I think.

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So they had lived there 'cause that had the only place with air conditioning.

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Uh, so yeah, they lived there.

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Uh, they didn't have, so this was before starlink.

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They had some cellular service where they could barely get internet out there.

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Sometimes they had to drive into the major town in order to be able to actually

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do uploads and other things like that.

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So.

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It, like I said, it's in the middle of nowhere.

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Right.

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And so they were doing everything on their own and they had all this

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footage, and it wasn't just only footage for the channel, right?

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It was also, they wa they were taking videos and memories,

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right.

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Of like their time doing this project with the kids.

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Right?

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So not every, and they had two dogs by the way, so not everything actually

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made it to the channel, right?

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They had a lot of footage that they kept for themselves.

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W. Curtis Preston: but it appears that this footage was either

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in only one of two places.

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It was on.

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SSD cards as they were filming.

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Right.

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Whatever, whatever their, their video camera, or, I dunno if they, they,

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they weren't using an iPhone, right?

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They were using some kind of, yeah.

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Yeah.

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So they have a video camera that's got a, an SD card in it, and then they're

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going to download that SD card onto their laptop and it appears that.

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They just had a nice beefy laptop with a lot of storage on, said

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laptop, and it was, uh, based on the story, it was an SSD card.

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Right?

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That was the, the main storage on that laptop.

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And anyone who has listened to this podcast before knows where this is going.

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Yep.

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Just, and just to correct you slightly though, Curtis, so there

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was actually a third location.

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they do have external hard drives that they do offload raw

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footage to.

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Right, but when they're in the, like their previous data, but when they're in the

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process, right, they've taken a video, but they haven't created the YouTube yet.

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Right.

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That data lives on their laptop until Mackenzie can finish

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processing it, creating the final YouTube output, and then

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W. Curtis Preston: Yeah, so I, I guess just to make my statement more

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correct, all work in progress is in one of two places, either on the SD

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card or on the SSD in the laptop.

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Completed work is then transferred to hard drives and, um, what happened?

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So like I said, I watch 'em weekly and it's one of the

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things I get the little notification, I'm like, Hey, lemme go check out their video.

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So I went and they were like, uh, yeah, sorry.

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Then I think this was in October of 2023, they were like, yeah, sorry.

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We lost our

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data.

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W. Curtis Preston: Yeah.

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I think the title of that episode was We Lost Everything, right?

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Yeah.

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And I initially, when I saw that, I was like, do they have a fire?

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Like they have batteries there, they're living on a farm in

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the middle of nowhere, right?

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And so I was like, did the house burn down?

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Like what happened?

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Did the barn burn down?

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Did they have wildfires?

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But no, their computer crashed

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W. Curtis Preston: Yeah.

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And, and by crash and burn, you don't mean literally burn, but just sort

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of crash and burn the uh, the, the, uh, the, the figurative speech, yeah.

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Or figurative speech.

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Um.

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And this is interesting because this is not what I would call.

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The typical data loss story of like an average Joe.

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The average Joe used to have hard drives and hard drives just die.

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They just do their mechanical devices.

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They, you know, uh, somebody, I forgot who told me this

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recently, and I, I really like it.

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They're like, hard drives, do two things.

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They, you know, or the, well, three things.

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They read data, they write data, and they die.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

And, and I think if, if the, the, the sort of, the belief is that

Prasanna Malaiyandi:

SSDs are far more reliable, right?

Prasanna Malaiyandi:

Uh, and they are, right?

Prasanna Malaiyandi:

I mean, just statistically speaking, SSDs fail far less often than, uh, you know,

Prasanna Malaiyandi:

hard drives with, with moving parts.

Prasanna Malaiyandi:

But they do fail.

Prasanna Malaiyandi:

We don't entirely know because they're not technical people.

Prasanna Malaiyandi:

We don't entirely know what happened here to the drive, but it was to

Prasanna Malaiyandi:

use, to use their words like fried.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

And on top of that, so I know for this podcast,

Prasanna Malaiyandi:

normally we try to keep a couple episodes sort of in our backlog that

Prasanna Malaiyandi:

are ready to be edited and published just in case one of us has a conflict.

Prasanna Malaiyandi:

So they normally record and then publish, right?

Prasanna Malaiyandi:

That week's content or the prior weeks.

Prasanna Malaiyandi:

But because like I mentioned, they're building out this new

Prasanna Malaiyandi:

place in this remote location.

Prasanna Malaiyandi:

They basically had like four weeks worth of content sitting on that laptop that

Prasanna Malaiyandi:

was ready to be edited and published.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

Which normally never happens.

Prasanna Malaiyandi:

And so now they had a bunch more content that they've lost all of a sudden.

Prasanna Malaiyandi:

W. Curtis Preston: Y Yeah.

Prasanna Malaiyandi:

So they didn't just lose, you know, one week's for the content they lost.

Prasanna Malaiyandi:

It sounds like about a month's worth of content, maybe even more than that.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

W. Curtis Preston: Yeah.

Prasanna Malaiyandi:

And uh, and, and again, this is, this is a bit like the episode

Prasanna Malaiyandi:

that I just published, uh, that's gonna go live, uh, on the 22nd.

Prasanna Malaiyandi:

You know, we, we talked about the, the research data.

Prasanna Malaiyandi:

And, you know, the, the, the company Deduce and how that these, these

Prasanna Malaiyandi:

researchers and, and, and, uh, doctoral students, how that they lost data

Prasanna Malaiyandi:

that is, is sometimes irreplaceable.

Prasanna Malaiyandi:

You think about what happens in these people's lives.

Prasanna Malaiyandi:

They're filming a story as it's unfolding, right?

Prasanna Malaiyandi:

They're filming.

Prasanna Malaiyandi:

I'm building,

Prasanna Malaiyandi:

They can't go

Prasanna Malaiyandi:

backwards.

Prasanna Malaiyandi:

W. Curtis Preston: this wall.

Prasanna Malaiyandi:

I'm building the roof.

Prasanna Malaiyandi:

I'm putting in the plumbing.

Prasanna Malaiyandi:

Well, the plumbing's put in now.

Prasanna Malaiyandi:

Unless you're gonna rip out the plumbing and go back.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

Uh, and, and, and, and refilm it.

Prasanna Malaiyandi:

That data is irreplaceable.

Prasanna Malaiyandi:

And they, so they lost it.

Prasanna Malaiyandi:

And, and boy, did they seem, uh, I did watch that episode.

Prasanna Malaiyandi:

Boy, did they seem, uh, defeated?

Prasanna Malaiyandi:

What, what did they do at that point?

Prasanna Malaiyandi:

so they called up, I think, a repair shop.

Prasanna Malaiyandi:

And they took their laptop in and I think they said that

Prasanna Malaiyandi:

their motherboard was fried.

Prasanna Malaiyandi:

That data is not retrievable.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

And they were just heartbroken.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

I think one of the quotes was, I feel so dumb saying this,

Prasanna Malaiyandi:

but I should have known better.

Prasanna Malaiyandi:

Like clearly I trusted the computer a little bit too much,

Prasanna Malaiyandi:

W. Curtis Preston: Yeah, clearly.

Prasanna Malaiyandi:

I did wanna bring up thing I, from a previous

Prasanna Malaiyandi:

comment you made about SSDs and people thinking they're invincible.

Prasanna Malaiyandi:

So like you, I own a Tesla, I don't talk about it much.

Prasanna Malaiyandi:

Um, but uh, for a while I was running century mode and I had one

Prasanna Malaiyandi:

of those USB flash drives, right?

Prasanna Malaiyandi:

W. Curtis Preston: Yep.

Prasanna Malaiyandi:

That drive died within a year,

Prasanna Malaiyandi:

like completely inaccessible.

Prasanna Malaiyandi:

Plug it in, nothing shows up.

Prasanna Malaiyandi:

It's just like caput.

Prasanna Malaiyandi:

And people don't realize where cycles matter, right?

Prasanna Malaiyandi:

How many times you write to that drive, there's only a finite amount.

Prasanna Malaiyandi:

Now, if they were editing videos, copying data, and then copying out,

Prasanna Malaiyandi:

constantly doing this week in, week out, 'cause the laptop was from

Prasanna Malaiyandi:

2019, so it was four years old.

Prasanna Malaiyandi:

They're copying data all the time.

Prasanna Malaiyandi:

I'm guessing at some point they just hit the wear limit on the drive itself.

Prasanna Malaiyandi:

W. Curtis Preston: Yeah, that's possible.

Prasanna Malaiyandi:

Um, and, and, and by the way, the, the, the and a person who has, has had

Prasanna Malaiyandi:

a couple of dash cams over the years.

Prasanna Malaiyandi:

One of the hardest things an SSD does is record streaming video.

Prasanna Malaiyandi:

I.

Prasanna Malaiyandi:

Nonstop.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

And so the, the funny thing is, with your car,

Prasanna Malaiyandi:

the well plus he, yeah.

Prasanna Malaiyandi:

The funny thing is, with your car, uh, the number of hours of video

Prasanna Malaiyandi:

that had to record weren't that many.

Prasanna Malaiyandi:

So that's kind of funny.

Prasanna Malaiyandi:

But, uh, but yeah, you, if you're, if you are using an SSD, um, you know, a,

Prasanna Malaiyandi:

you know, a solid state drive to record.

Prasanna Malaiyandi:

Streaming video from dash cams.

Prasanna Malaiyandi:

There, there is a, like an extra level of, um, um, endurance level

Prasanna Malaiyandi:

that they call it like that, that's specifically aimed for dash cams.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

Um, and, uh, I, I doubt that the, that the, the free SSD that you

Prasanna Malaiyandi:

had, uh, was one of those Right?

Prasanna Malaiyandi:

Well, so it was a USB stick and yes, it wasn't.

Prasanna Malaiyandi:

So now I actually run an SD card, like you mentioned, that's

Prasanna Malaiyandi:

intended for high endurance, right?

Prasanna Malaiyandi:

And so that does a lot, lot better and has been going on for like three years

Prasanna Malaiyandi:

W. Curtis Preston: yeah.

Prasanna Malaiyandi:

Um, so the, the part that, the the part that bothers me about this story, yes.

Prasanna Malaiyandi:

Obviously we know that had they had.

Prasanna Malaiyandi:

A workflow that included backing up the data along the way.

Prasanna Malaiyandi:

I, I, I, I will say this, I'm, I'm very sympathetic to the challenges of.

Prasanna Malaiyandi:

Backing up data as you're working on it, and especially backing

Prasanna Malaiyandi:

up significant amounts of video data as you're working on it.

Prasanna Malaiyandi:

Um, I, I, the company, you know, when I had my own company a few years ago, we

Prasanna Malaiyandi:

used to do a lot of filming in the field and, um, it, one of the hardest things

Prasanna Malaiyandi:

was to get multiple copies of the data.

Prasanna Malaiyandi:

And the way we did it was kind of interesting.

Prasanna Malaiyandi:

The camera that we used had a twinning feature, so you could put two SD

Prasanna Malaiyandi:

cards in there and it would film that.

Prasanna Malaiyandi:

And what we would do is we would pull one and that would be the the

Prasanna Malaiyandi:

just in case copy, and then we just wouldn't overwrite it for a shoot.

Prasanna Malaiyandi:

Make sure that we, we didn't pull that stuff out until, you know,

Prasanna Malaiyandi:

we didn't override it until we had made sure we had a, a more

Prasanna Malaiyandi:

long-term, uh, uh, physical copy.

Prasanna Malaiyandi:

But most people don't have that.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

Um, and it's a lot of data, so it's, it's very difficult.

Prasanna Malaiyandi:

It's shooting at 4K now too.

Prasanna Malaiyandi:

W. Curtis Preston: yeah.

Prasanna Malaiyandi:

Exactly right.

Prasanna Malaiyandi:

Um, you know what they should do?

Prasanna Malaiyandi:

They should get a red camera.

Prasanna Malaiyandi:

This will solve all that, all that.

Prasanna Malaiyandi:

So did.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

Well, so here's one of the other things.

Prasanna Malaiyandi:

Is that going to your 3, 2, 1 rule, Curtis, they're not following

Prasanna Malaiyandi:

the 3, 2, 1 rule, even with they had an external backup, right?

Prasanna Malaiyandi:

A fire hits their

Prasanna Malaiyandi:

home.

Prasanna Malaiyandi:

Takes out their hard drive, which might be in the same building, or let's just

Prasanna Malaiyandi:

say they put it in the barn, right?

Prasanna Malaiyandi:

Then that still has the same impact.

Prasanna Malaiyandi:

They need to take a copy off site, and maybe now that they have the

Prasanna Malaiyandi:

second location that they've built out, maybe they take their external

Prasanna Malaiyandi:

hard drives and they keep it there.

Prasanna Malaiyandi:

But then it's that practicality of how often are you going back and forth

Prasanna Malaiyandi:

and updating that copy and keeping it

Prasanna Malaiyandi:

W. Curtis Preston: Yeah.

Prasanna Malaiyandi:

I mean, you know, you have to find, you have to, you have

Prasanna Malaiyandi:

to find that balance between.

Prasanna Malaiyandi:

Usability and security, right?

Prasanna Malaiyandi:

It, it's the problem that we, that we, that we, um, that we deal with everywhere.

Prasanna Malaiyandi:

And I would think that the one thing that they definitely should have

Prasanna Malaiyandi:

done is to make that second copy on a different type of device right on, on a

Prasanna Malaiyandi:

hard drive versus an SSD, for example.

Prasanna Malaiyandi:

Um, and yes, I do think that they should have that other copy, but

Prasanna Malaiyandi:

that other copy could be less.

Prasanna Malaiyandi:

Less frequently updated, but at a minimum, don't let your only copy of data be

Prasanna Malaiyandi:

sitting on a device that if it goes, you're gonna lose a month's worth of work.

Prasanna Malaiyandi:

Um, that, you know, could have, that could have, uh, helped them.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

Because, you know, they're so remote, getting a, giving some sort of cloud

Prasanna Malaiyandi:

backup that's not gonna happen.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

Especially with video, and the best they could probably do is

Prasanna Malaiyandi:

starlink, and even that is not.

Prasanna Malaiyandi:

Good enough for the amount of data they have to move.

Prasanna Malaiyandi:

Uh, the reason I was laughing is I know you talked about keeping

Prasanna Malaiyandi:

it on external hard drive.

Prasanna Malaiyandi:

So the husband actually admitted in the video, Spencer, that six months in, he

Prasanna Malaiyandi:

accidentally erased that external hard drive and they lost all the footage.

Prasanna Malaiyandi:

W. Curtis Preston: Ouch.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

So, uh, but he is like, I've never done that again, so it's good.

Prasanna Malaiyandi:

But yeah, like you said, human mistakes happen.

Prasanna Malaiyandi:

If they had their other copy, then at least they wouldn't have lost

Prasanna Malaiyandi:

those six months worth of data, the

Prasanna Malaiyandi:

raw

Prasanna Malaiyandi:

W. Curtis Preston: Yeah.

Prasanna Malaiyandi:

I, I think the one part, and I, I started to say it a few minutes ago

Prasanna Malaiyandi:

and got, got sidetracked, squirrel.

Prasanna Malaiyandi:

Um, is that the one part about the story that bothers me the

Prasanna Malaiyandi:

most is that, you know, they took it to, um, you know, their.

Prasanna Malaiyandi:

Some sort of support shop, and I don't think that the support shop.

Prasanna Malaiyandi:

It's highly unlikely that the support shop was skilled in the

Prasanna Malaiyandi:

art of data recovery, right?

Prasanna Malaiyandi:

The one piece I would've also liked and it, and it killed me

Prasanna Malaiyandi:

because we knew about the story.

Prasanna Malaiyandi:

I was trying to reach out to them.

Prasanna Malaiyandi:

They're so popular.

Prasanna Malaiyandi:

I was trying to message them.

Prasanna Malaiyandi:

I tried to go to 'em through Facebook, through LinkedIn,

Prasanna Malaiyandi:

through every way that I could do.

Prasanna Malaiyandi:

I'm like, Hey, um, you know, uh, have you tried this?

Prasanna Malaiyandi:

That would be the one thing that I would've liked to have seen them dry, and

Prasanna Malaiyandi:

I'd like for others to think about this.

Prasanna Malaiyandi:

They are, they were between, you know, they weren't between

Prasanna Malaiyandi:

a rock and a hard place.

Prasanna Malaiyandi:

They were just, they were just under the rock.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

They were, they, they had lost a month's worth of work a month or

Prasanna Malaiyandi:

more's worth of work, and they.

Prasanna Malaiyandi:

What they could have possibly given that this was a revenue

Prasanna Malaiyandi:

generating amount of video.

Prasanna Malaiyandi:

That data that was on that SSD had a monetary value that

Prasanna Malaiyandi:

they could have turned into a.

Prasanna Malaiyandi:

A business justification for talking to one of the various data recovery services.

Prasanna Malaiyandi:

Now, you know, I don't know how much people know about

Prasanna Malaiyandi:

these services just in general.

Prasanna Malaiyandi:

Do you wanna just talk about what we're talking about here?

Prasanna Malaiyandi:

So these are companies that specialize when other

Prasanna Malaiyandi:

companies say, your data's not restorable.

Prasanna Malaiyandi:

They're the ones who you call to actually be like, Hey, let me try to get

Prasanna Malaiyandi:

whatever I can get off of these drives.

Prasanna Malaiyandi:

They may not be able to get everything.

Prasanna Malaiyandi:

But they will try.

Prasanna Malaiyandi:

So typically with hard drives, right?

Prasanna Malaiyandi:

When you used to hear the clack, clack, clack, and then your

Prasanna Malaiyandi:

hard drive would crash, right?

Prasanna Malaiyandi:

These are the guys you'd call, you'd send them your hard drive, they

Prasanna Malaiyandi:

disassembled a hard drive in a clean room, put it the pieces into back

Prasanna Malaiyandi:

together in a separate hard drive and try to restore your data, right?

Prasanna Malaiyandi:

I don't know exactly what they do on the SSD side, but I'm sure that they

Prasanna Malaiyandi:

have similar mechanisms as well to read the data off of SSDs, even though

Prasanna Malaiyandi:

your laptop could not technically

Prasanna Malaiyandi:

W. Curtis Preston: Yeah, that, and that's the part that that bugs

Prasanna Malaiyandi:

me in this story here is that.

Prasanna Malaiyandi:

It, it's, it's partly because of the apple, um, architecture.

Prasanna Malaiyandi:

And for those of you that don't know all of the apple, you know, uh,

Prasanna Malaiyandi:

motherboards, the main hard drive is soldered into the motherboard.

Prasanna Malaiyandi:

It's not, it's not something that can be unplugged and handed to somebody, but a.

Prasanna Malaiyandi:

And so the computer person, all he can judge is what he can see via

Prasanna Malaiyandi:

the mechanics of that motherboard.

Prasanna Malaiyandi:

It's highly possible that that hard drive was fine or that that

Prasanna Malaiyandi:

SSD was fine, but that it just needed to be connected to something

Prasanna Malaiyandi:

that could prop properly read it.

Prasanna Malaiyandi:

And that's what these, um, hard drive recovery people would be, is that

Prasanna Malaiyandi:

they would be able to, you know, uh, I, I'm assuming uns solder that.

Prasanna Malaiyandi:

That, um, drive from the motherboard and then connect it to something

Prasanna Malaiyandi:

else that can, can read the drive.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

Or at least maybe get some of your data back out.

Prasanna Malaiyandi:

Maybe not a hundred percent, but some is better than none, you

Prasanna Malaiyandi:

know?

Prasanna Malaiyandi:

W. Curtis Preston: Yeah.

Prasanna Malaiyandi:

And you know, we're talking about companies like On Track, um, uh, secured

Prasanna Malaiyandi:

data recovery, um, drive Savers, you know, we'll put some links in the show notes,

Prasanna Malaiyandi:

uh, to the type the types of companies.

Prasanna Malaiyandi:

These are the companies that, you know, I've spent my career

Prasanna Malaiyandi:

trying to help people not to need.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

Um, but they do exist for this exact scenario.

Prasanna Malaiyandi:

And the only thing that.

Prasanna Malaiyandi:

Truly bother me about this story is that it did, didn't seem that anybody

Prasanna Malaiyandi:

was advising them to at least try one of these services and, and so

Prasanna Malaiyandi:

we'll never know if they could have potentially gotten that data back.

Prasanna Malaiyandi:

Um,

Prasanna Malaiyandi:

Well, maybe they still have the laptop around.

Prasanna Malaiyandi:

Mackenzie and Spencer, if you just happen to run across this episode, ping us.

Prasanna Malaiyandi:

Let us know.

Prasanna Malaiyandi:

We'll try to get you in touch with the right people to see what they can

Prasanna Malaiyandi:

do, and hopefully you still have your laptop and maybe you can get your

Prasanna Malaiyandi:

data

Prasanna Malaiyandi:

W. Curtis Preston: I actually reached out to the folks at Secure Data Recovery.

Prasanna Malaiyandi:

I know them pretty well, and they actually offered, uh, you know, for

Prasanna Malaiyandi:

promo, for promotional consideration, they offered to, to do this for free.

Prasanna Malaiyandi:

Uh, so if anybody sees this and knows them.

Prasanna Malaiyandi:

Then, you know, um, that that offer is still open.

Prasanna Malaiyandi:

And, uh, it would be interesting if we could get a semi happy ending.

Prasanna Malaiyandi:

I mean, at this point, that footage is probably not as valuable as it was

Prasanna Malaiyandi:

back then, but, um, you know, the,

Prasanna Malaiyandi:

But all those other memories you have of your

Prasanna Malaiyandi:

kids and you and Spencer, right?

Prasanna Malaiyandi:

You could get those back.

Prasanna Malaiyandi:

W. Curtis Preston: yeah, exactly.

Prasanna Malaiyandi:

Um, so.

Prasanna Malaiyandi:

We talked about what they could have done, right?

Prasanna Malaiyandi:

We talked about that.

Prasanna Malaiyandi:

I, I think that it's a real challenge when you're doing data.

Prasanna Malaiyandi:

Um.

Prasanna Malaiyandi:

In a remote situation like that where you're creating a significant

Prasanna Malaiyandi:

amount of data in a remote situation.

Prasanna Malaiyandi:

And so the really only, the, really, the only solution that would be appropriate

Prasanna Malaiyandi:

to their scenario is, like I said, copying the data to a local hard drive to make

Prasanna Malaiyandi:

sure that you, you don't have that.

Prasanna Malaiyandi:

And yes, I probably would make multiple copies.

Prasanna Malaiyandi:

Put another one somewhere else.

Prasanna Malaiyandi:

Even.

Prasanna Malaiyandi:

Even if it, like you said, it's just in the barn.

Prasanna Malaiyandi:

Uh, I'm assuming the barn is more than just a barn given

Prasanna Malaiyandi:

who we're talking about, right?

Prasanna Malaiyandi:

Well, the barn was already existing on

Prasanna Malaiyandi:

W. Curtis Preston: Like is it like leaky and stuff?

Prasanna Malaiyandi:

That's what,

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

W. Curtis Preston: so maybe that's not the best place to put the other copy.

Prasanna Malaiyandi:

it's like a metal

Prasanna Malaiyandi:

barn.

Prasanna Malaiyandi:

W. Curtis Preston: Yeah.

Prasanna Malaiyandi:

Um.

Prasanna Malaiyandi:

And so let's talk about what, what others can do.

Prasanna Malaiyandi:

So one of the very common things that people are at this point are doing is

Prasanna Malaiyandi:

actually using the, the iPhone, uh, and their Android to film stuff, right?

Prasanna Malaiyandi:

And both of those do have the idea of getting the data,

Prasanna Malaiyandi:

uh, replicated out there.

Prasanna Malaiyandi:

We had an entire episode.

Prasanna Malaiyandi:

Uh, dedicated to properly backing up your iPhone or your Android.

Prasanna Malaiyandi:

And really what that came down to as far as I remember was it just, you know, we

Prasanna Malaiyandi:

looked at a bunch of different options and the answer that we found that worked

Prasanna Malaiyandi:

for, for both was iDrive, um, that it handed, it handled both the, um, the,

Prasanna Malaiyandi:

the iPhone, the Android, as well as the Mac and the windows, uh, desktops.

Prasanna Malaiyandi:

And for an incredibly.

Prasanna Malaiyandi:

Affordable price and, uh, because I think the key for anything is

Prasanna Malaiyandi:

that you want to make it as, as sort of unobtrusive as possible.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

Um, did that, is that the right word?

Prasanna Malaiyandi:

Unobtrusive Inobtrusive.

Prasanna Malaiyandi:

Seamless.

Prasanna Malaiyandi:

W. Curtis Preston: Lemme just hang on.

Prasanna Malaiyandi:

No, I was, I was right.

Prasanna Malaiyandi:

I was right the first time.

Prasanna Malaiyandi:

Unobtrusive.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

Um, if we can do automated stuff, the, the more automated it is, the better, right?

Prasanna Malaiyandi:

And that's what I like about the iDrive method.

Prasanna Malaiyandi:

I just put a piece of software on my phone and then it just, it just does it, right?

Prasanna Malaiyandi:

It does the same thing on my Mac.

Prasanna Malaiyandi:

Um, but.

Prasanna Malaiyandi:

If you have to do a manual, if you have no other choice, then

Prasanna Malaiyandi:

you, you have no other choice.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

The one other thing I was going to mention, and uh, I don't know

Prasanna Malaiyandi:

if this is gonna be a problem for Mackenzie and Spencer, is I.

Prasanna Malaiyandi:

A lot of times people keep reusing their same SD cards for their cameras.

Prasanna Malaiyandi:

A lot of the other channels I watch, so I watch a lot of YouTube, right?

Prasanna Malaiyandi:

So a lot of them, right, they'll be like, oh, my SD card failed, or I lost

Prasanna Malaiyandi:

all my footage because the SD card died.

Prasanna Malaiyandi:

So you might also wanna periodically replace those, uh, cards, uh,

Prasanna Malaiyandi:

proactively rather than waiting for a failure because you might

Prasanna Malaiyandi:

lose your first copy of your video.

Prasanna Malaiyandi:

Before you even get a chance to put it on your

Prasanna Malaiyandi:

laptop.

Prasanna Malaiyandi:

W. Curtis Preston: Yeah.

Prasanna Malaiyandi:

And if, and if you are doing this for a business, uh, I would highly recommend

Prasanna Malaiyandi:

you look into a model of camera that records simultaneously to two SD cards.

Prasanna Malaiyandi:

Uh, because that, that basically also d helps deal

Prasanna Malaiyandi:

with the, what you talked about.

Prasanna Malaiyandi:

If you have one dye on you, at least it only dies on one

Prasanna Malaiyandi:

of them and not the other one.

Prasanna Malaiyandi:

hopefully.

Prasanna Malaiyandi:

W. Curtis Preston: Hopefully double disc failures do happen.

Prasanna Malaiyandi:

Um.

Prasanna Malaiyandi:

Can we think of any other lessons that we can draw from these folks?

Prasanna Malaiyandi:

I think no.

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I think just if it's important data to you, back it up.

Prasanna Malaiyandi:

Right.

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Don't trust one copy.

Prasanna Malaiyandi:

Back it up

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W. Curtis Preston: Yeah.

Prasanna Malaiyandi:

And I, I would say that, um, we often say that the backup requirements and

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the backup design should be dictated by the business, and in this case.

Prasanna Malaiyandi:

The business was making money, right?

Prasanna Malaiyandi:

They, they were making a living doing this, and they really should

Prasanna Malaiyandi:

have seen that data as the, it was, it was the product, right?

Prasanna Malaiyandi:

And the when you just have to think about that.

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Whatever you're doing that, that you're creating, that is, you

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know, your product then, um.

Prasanna Malaiyandi:

That really needs to be backed up, right?

Prasanna Malaiyandi:

And you need to figure out a way and, um, and hopefully not wait until like this

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kind of disaster happens before you start

Prasanna Malaiyandi:

Yeah, yeah, and I think one of the quotes that

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they had at the very end was, this is never going to happen again.

Prasanna Malaiyandi:

And I hope it never does, right.

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I hope that they never run into the

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W. Curtis Preston: It would be interesting to see if like, um, with, um, uh, was it.

Prasanna Malaiyandi:

Was it, which one was it?

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Was it Deduce or was it, um.

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Which one was the one, they're like, okay, after this happens, we're

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doing this like 17 different way.

Prasanna Malaiyandi:

That was Deduce, wasn't it?

Prasanna Malaiyandi:

Deduce.

Prasanna Malaiyandi:

W. Curtis Preston: So it'd be interesting to see if, you know, if they have a,

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like a, a like an overkill solution.

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The way Deuced did after it was like, okay, we're gonna replicate it here.

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We're gonna rep, we're gonna do realtime replication at three different

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locations, and then we're gonna have a historical snapshot, and then

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we're gonna store, you know, like we're gonna test recovery weekly.

Prasanna Malaiyandi:

That all sounds good.

Prasanna Malaiyandi:

Uh, it's just, um, um.

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Cost

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W. Curtis Preston: What's that?

Prasanna Malaiyandi:

Yeah, it costs money and it's just also, it's a shame that you had to

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wait until you had a major disaster before you had a proper backup to sign.

Prasanna Malaiyandi:

Yeah.

Prasanna Malaiyandi:

W. Curtis Preston: So that's what we're just trying to, trying to, um, and then

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also, I'm just gonna add, you know.

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Uh, backup security, right?

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Just make sure that the, that at least one copy is stored in a way

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that if you do have some sort of cyber attack, um, that it's not

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gonna be able to take that copy out.

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And that is either via actual disconnected offline, actual air gapped storage,

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or via, uh, some sort of actual immutable storage as well, that even

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you can't delete if you, uh, wanted to.

Prasanna Malaiyandi:

Right.

Prasanna Malaiyandi:

So,

Prasanna Malaiyandi:

Yep.

Prasanna Malaiyandi:

W. Curtis Preston: all right.

Prasanna Malaiyandi:

Well, you know, once again, a little information at the,

Prasanna Malaiyandi:

at the misfortunes of others.

Prasanna Malaiyandi:

But, um, you know, I.

Prasanna Malaiyandi:

Um, that's a good story.

Prasanna Malaiyandi:

I remember you, you sent me that link and I was like, oh, that really hurts.

Prasanna Malaiyandi:

That really hurts.

Prasanna Malaiyandi:

I, I really, you know, it's, it's the thing that I, my whole career, it's

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like anytime I see people that, that lose data where, where a, a relatively

Prasanna Malaiyandi:

simple fix would have stopped that data loss, it hurts a lot to see that.

Prasanna Malaiyandi:

So I don't want that to happen to any of our listeners.

Prasanna Malaiyandi:

So, uh, listen up folks.

Prasanna Malaiyandi:

Back that stuff up.

Prasanna Malaiyandi:

Um, well thanks for the chat again, and thanks for the, thanks for the story.

Prasanna Malaiyandi:

No, thank you Curtis.

Prasanna Malaiyandi:

This was fun because like, you know, I watch a lot of YouTube

Prasanna Malaiyandi:

and so it was nice to be able to talk about something that I watch.

Prasanna Malaiyandi:

W. Curtis Preston: that's true.

Prasanna Malaiyandi:

All right, uh, thanks to our listeners and, uh, be sure to subscribe

Prasanna Malaiyandi:

so you don't miss an episode.

Prasanna Malaiyandi:

That is a wrap.

Prasanna Malaiyandi:

The backup wrap up is written, recorded and produced by me w Curtis Preston.

Prasanna Malaiyandi:

If you need backup or Dr.

Prasanna Malaiyandi:

Consulting content generation or expert witness work,

Prasanna Malaiyandi:

check out backup central.com.

Prasanna Malaiyandi:

You can also find links from my O'Reilly Books on the same website.

Prasanna Malaiyandi:

Remember, this is an independent podcast and any opinions that you

Prasanna Malaiyandi:

hear are those of the speaker.

Prasanna Malaiyandi:

And not necessarily an employer.

Prasanna Malaiyandi:

Thanks for listening.

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