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Ready, Set, Grow! with Phil Carpenter [AW 094]
Episode 9426th February 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:21:12

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Guest host and shop tour with Phil Carpenter, Urban Auto Care and Avalon Motor Sports, Denver, CO, discusses scaling your business the right way. Learn from Phil's experience with 5 locations and over 30 employees. Listen to Phil's other episodes HERE.

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Key Talking Points

  • You have to have a dedicated, reliable core group of people. 
  • Who will do what? What other roles will you need as you grow? Play to your strengths
  • Infrastructure for scaling, email, phones, point of sale, credit cards, accounting, Google Workspace, website
  • Processes for scaling, document them in a way that you can easily train others
  • Hire to grow into manager role- protect the culture and get team buy-in. Look for people with high ceilings. Are they open to training? Are they stagnant?
  • Grow for the right reasons- creating the best opportunity for people to grow into more roles, impacting the community. 
  • Balance- coverage for employees being out while developing and training.

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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at




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