Shownotes
David Boyd, Six Sigma Black Belt, emphasizes that defined processes and systems are essential for shop efficiency and growth. Every task follows a process, whether recognized or not, and “rapid toggling” (doing the same job differently each day) leads to chaos.
Key Insights:
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Define Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency.
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Use DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what’s “abnormal.”
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Apply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals).
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Link KPIs to Action: Observe workflows directly (“management by walking around”), not just reports.
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Commit to Continuous Improvement: It’s a loop, not a one-time fix.
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For MSOs: Scaling requires standardized systems and local accountability.
The payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth.
David Boyd, https://www.callinbound.com/
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