Recorded Live at the Vision 2023. As a business owner, it's important to constantly seek ways to improve and grow your business. In this episode, Cecil and Kent Bullard discuss the importance of implementing effective processes, raising labor rates, and seeking help from coaches to improve business performance. They also share their experience with organizing their 2023 Institute Summit including the value of having vendors present at the event and the value of networking in the industry. So, what are you waiting for? Tune in now and take your business to the next level!

Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE.

Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE.

Show Notes

• Watch Full Video HERE
• (00:01:11) Recap of the Institute's Summit in St. Petersburg
• (00:07:03) Speed Dating with Vendors at the Summit
• (00:10:33) Networking and Giving Back: The importance of networking and giving back to the industry.
• (00:11:55) Raise Your Labor Rate: The undervaluation of the industry and the need to raise labor rates is discussed, with a suggestion to raise rates by $10 and inform other shops in the area.
• (00:18:24) Importance of Exceptional Customer Service
• (00:22:27) Coaching methodologies and assessments
• (00:26:31) Developing Processes: The importance of identifying and documenting processes in a business, and how to start creating processes.
• (00:28:01) Writing Processes: The process of writing processes, including starting with workflow, identifying lost build hours, and breaking down processes into smaller, manageable steps.
• (00:31:29) Implementing Processes: The importance of training employees on processes, and how to ensure that processes are being followed correctly. They also emphasize the need for ongoing review and revision of processes.
• (00:36:25) Selling a Business: The process of selling a business and the importance of having systems and processes in place to make it a sellable business. It is recommended to plan for a period of five to seven years to get the business in shape for sale.
• (00:37:31) Factors Considered by Buyers: The factors that buyers consider when purchasing a business, including cash flow, property ownership, and profitability over a period of three years. It is important to have consistent growth and profitability over this period to make the business attractive to buyers.
• (00:39:05) Myths about Coaching: two myths about coaching: that you can't raise your labor rate and that you can't afford a coach.
• (00:42:09) Improving Net Profit: Ways to improve net profit, including raising labor rates, improving inspections, and working on sales skills.
• (00:45:07) Benefits of Business Coaching: The benefits of working with a business coach, including building wealth and making minor changes that can compound over time.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

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