Cecil Bullard, President of the Institute for Automotive Business Excellence shares this thoughts and lessons on the success of the service professional. He is very passionate about the success of the service professional and shares some important strategies for growth and profitability.

Why Listen? You will hear Cecil talk about:

Six KPI (Key Performance Indicators) every profitable shop must manage each day.

The typical shop owner does not know what he needs to know to improve their net income to 20%.

Implementing is one of the biggest challenges to improving any business.

How to create the money to grow the bottom line so every owner can work ON their business and not IN it.

His strong belief that a business plan, charting out the pathway to a 20% net income is the most important map to success.

This is only a small portion of many key take-a-ways from this episode. If you are a service professional you owe yourself this listen. Get your note pad out, you’ll need it.

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