Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]
Episode 1039 •
13th May 2025 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00
00:28:51
Shownotes
Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Show Notes
The episode explores key strategies for improving technician retention in the automotive industry, focusing on work-life balance, continuous education, open communication, and positive workplace culture. David Boyes highlights the Today's Class app, which uses short, gamified, daily learning for technicians and service advisors to boost engagement. He also discusses his blog, An Automotive Shop Owner's Roadmap to Technician Retention, which outlines a six-step approach to retention, emphasizing culture, communication, and career development.
David Boyes, President of ‘Today’s Class” An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE
- Watch Full Video Episode
- Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
- https://www.todaysclass.com/blog/tips-recruit-talent-tech-shortage
- Introduction and Welcome (00:00:00)
- Engagement with Technicians (00:01:55)
- Gamification in Training (00:02:04)
- Daily Engagement Process (00:02:52)
- Continuous Education Importance (00:03:38)
- White Paper on Technician Retention (00:04:37)
- Overview of Retention Strategy Steps (00:04:47)
- Impact of Employee Turnover (00:07:10)
- Cultural Challenges in Retention (00:08:19)
- Sharing Success Stories (00:09:31)
- Building a Career Path (00:14:33)
- Developing a Retention Strategy (00:15:06)
- Unlimited PTO Discussion (00:16:11)
- Work-Life Balance Challenges (00:17:01)
- Importance of Training (00:18:05)
- Measuring Success (00:19:10)
- Seasonality in Business (00:20:25)
- Communication via the App (00:24:45)
- Company Evolution (00:24:04)
