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Out with the Old, in with the New [AW 095]
Episode 955th March 2022 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:19:04

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Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They've been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying "that is the way we've always done it."

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Key Talking Points

  • NAPA Shop of the Year 2021
  • Been in business 28 years- joined the NAPA mentoring program
  • Being open to new ideas. Don't say “because that is the way we have always done it”, especially in a husband/wife team
  • “Is there a better way to do it?”
  • Not about being “right” but it’s about being efficient and trying different ways to get there 
  • Fixing cars doesn’t mean your business is automatically successful- building customer trust/service (DVI), processes/procedures  
  • Impact of social media- reviews, social media accounts, keeping relevancy, community involvement

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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour