Loading Episode...
The Growth Vault Podcast - AutomateGrowSell.com 4th May 2016
Negative Customer Feedback
00:00:00 00:09:19

Negative Customer Feedback

Finding out what customer's think is important [0:32]

  • Don't be afraid
  • Without engaging your customers, you're never going to know, and you're never going to learn

Without authentic feedback, its impossible to improve [1:56]

  • Daily incremental changes
  • Massive action needs direction
  • Direction needs feedback

 

Look the customer in the eye and let it rip.

 

Feedback is easy with a simple system [4:31]

  • Give employees a voice every month where the whole
  • Office manager distills them down to a single email sent to relevant people

 Turning customer feedback into metrics [6:01]

  • Simple 1-10 rating scale
  • All big successful companies have easy customer happiness scales
  • Are you getting callbacks? Are you engaging customers?
  • Do you know why your customers disappear?

  Thanks for listening! See you next time.  

You can also check out the INCREDIBLE
Super Course by clicking here!

If you need help working your current customer list, check out SendJim.com. It's a software that Josh designed for automating customer touches so you can get it done. If you need help with a lot more than that, consider taking Josh's online class at AutomateGrowSell.com.