eCommerce MasterPlan - Chloë Thomas EPISODE 181
“100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology
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“100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology

Martin Newman is founder and chairman of Practicology, and is one of the worlds foremost authorities on customer experience. He’s recently distilled his wealth of knowledge into the book “100 Practical Ways to Improve Customer Experience: Achieve end-to-end customer engagement in a multichannel world”.