Coral talks to James Whitelaw, co-founder and director of Trilogy Care, a home care provider offering a self-managed model. James discusses the origins of Trilogy Care and why he decided to start this company.
Trilogy Care has grown exponentially in since it began taking clients. By listening to industry experts and building systems that fit the business, Trilogy has become incredibly successful. Their genuine care for Australia’s older people extends further to some amazing charitable work as well. Their actions embody their mission.
In this episode:
- Trilogy’s genuine care for older people outside of home care provision
- The story behind the founding of Trilogy Care
- James realised that the costs associated with a traditional provider didn’t leave as much funding for support as his parents-in-law needed
- It was suggested to James that he self-manage, a fairly new concept in 2017
- By seeing a small self-managed provider in action, James decided that’s what he wanted to do
- Finding the right support workers
- The benefits of self-management
- Using Mable for support staff
- James’s son, Will, brought technology to Trilogy Care to build systems
- Listening to industry professionals to improve the business and pass audit
- People like coming to work at Trilogy
- Self-management is here to stay for the superior outcomes it delivers
- Self-management is not for everyone
- Partnership arrangements for supported self-management
- Other innovative programs that Trilogy Care is involved in
- Ironbark housing for rural and remote communities
- Trilogy’s mission is for older Australians to live in the homes they love and their communities for longer.
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More about Your Aged Care Compass podcast:
Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.
We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.
Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.
Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business.
Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.
Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home.
We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.
Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones.
Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.
Mentioned in this episode:
Pharmacy Guild
