You know it....it's the 4 founding members of Fight Club, going old school, and sharing some epic admin wins straight out of Admin Bootcamp Adventure!
📌[0:54]Amanda Powell - Director of Training at Power Selling Pros
📌[1:11]Helps home service companies win the moments and book more calls!
📌[8:49]86% of consumers will pay more for better customer service
📌[16:42]Say what you CAN do - not what you can't
📌[27:04]Fast is Slow on the phone....
📌[28:29]Call times get reduced once they consistently follow their call flow..
📌[33:15]Investing in your people with training can help not only your conversion rate but your retention
📌[35:14]Coaching CSRs to just ask... Can completely change their lives!
📌[35:46]Are you interested in saving money today with our membership program?"
📌[35:58]"Are you paying member pricing or regular pricing today?"
📌[38:49]Admin Bootcamp Adventure coming up February 9 and 10 in Orlando, Florida
📌[44:43]Marketing Homework - How are you building value?
📌[46:32]Finance Homework - listen to a call - praise how they build empathy
📌[46:42]Systems Homework - Check out Power Selling Pros
📌[47:12]People Homework - What are you frustrated about your CSR? Have you given them the training to be successful?
📌[47:30]Sales Homework - DON'T get the address right away!
📌[48:03]Email Amanda email@example.com
Quote of the Week
"What if we invest in developing our people and they leave us? What if we don't and they stay?"
⇩ Resources ⇩
✯Amanda Powell With Powersellingpros
✯Tay Meroni (Marketing) with Pure Pressure Washing
✯Meaghan Likes (Finances) with Bookkeeping Academy Online, Likes Accounting Company & Jeff Likes Clean Windows & Gutters
✯Michelle Myers (Systems) with Pink Callers
✯Martha Woodward (People) with The Pay for Performance Expert, Quality Driven Software & Dusting Divas