Our latest episode where we talked to Wayne Simmons. Wayne is the Principal Owner of Opptiv, LLC - The Service Excellence Company and former Global Head of Delivery for The Ritz-Carlton Leadership Center (so, yeah, he knows a thing or two about customer experience and employee experience.

We talk about some heavy topics, including: what differentiates leaders in the CX and EX space, how to develop corporate culture at your company that is focused on your customer, and how CX teams should be thinking about Diversity & Inclusion, to name a few.

Wayne is a friend, an incredible leader, and an absolute class act. If you're not familiar with Wayne or Opptiv, I can guarantee you'll be smarter after spending time listening to Wayne on this episode.