RR 394: What Quality Employees Really Want – Results From a Technician Survey
Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.
Key Talking Points:
Automotive Management Network releases one new survey every two weeks
A great source of information on a variety of subjects.
What quality employees want from technician’s perspective – Automotive Management Network
Are employers saying ‘thank you’ enough?
Tom touches base with every employee every day- either face to face or digitally
80% of aftermarket is not flat rate: majority pay is bonuses and incentives
Are there enough cars to service
Organized, dry, warm, noise levels etc
What are the most common reasons for technicians to be fired from a shop owners perspective
Poor work quality
Being late or not showing up to work at all
Dishonesty- with both employees and employers
Refuses to follow shop policies and procedures
Quitting technician job
Not enough pay- but is improving due to supply and demand of technicians
Unfair pay system
Labor time too low
Employer/coworkers hard to work with
As technician what would make you change jobs
No weekend/evening hours
Top complaints as a technician
Cutting and reduced labor times
Politics in large organization
Importance of training
Tom pays $20/hour seat time for going to classes fo
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