This episode is with Casey and Brandon Smith, co owners of the furniture company Path Design Company - If you want to hear the full story behind how Path Design got started, check out the show archives - episode 111

As your company grows, you have more and more customers. And the more customers you have, the greater chance that you and one of those customers won’t see eye to eye. Casey and Brandon take us back to their first hard customer experience, and talk through what that felt like. They also share what they learned from that interaction, and how they changed their business so it never happened again.

This episode tells the story of Casey and Brandon’s first customer problem and how they turned a bad situation into a good experience for their company 

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