Fraudology is presented by Persona.

Last week, more than 1300 online fraud & payments professionals from the biggest online companies in the world reconnected after 3 long years at MRC Vegas 2022. There was A LOT to catch up & collaborate on.

In this episode, Karisse shares some of the highlights of last week (fraud-fighter karaoke?), as well as themes of conversation and some takeaways from a few educational sessions.

Some of the topics/themes include:

-The new true cost of fraud multiplier for 2022

-An issuer's perspective on current online fraud issues & 1st party chargebacks

-Google's perspective on how adding empathy to the customer journey can lead to higher sales and customer lifetime value

To submit vendor emails and/or stories for the contest (and follow-up episode with lessons from the submissions), email Karisse @ chargelyticsconsulting (dot) com. There will be prizes, and all correspondence & stories will be shared anonymously.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.