It’s not unusual for an organization to drift away from its mission statement, purpose, and goals. Over time, the landscape in a community can change to the point that the animals your organization was founded to help don’t need that help as they once did.
In Carrolton, Texas, the leadership of Operation Kindness knew their organization was already doing lots of great work. Still, they wondered if they were doing the right work to save the most lives. They knew they wanted to be more direct in supporting Dallas Animal Services and other regional municipal shelters, so they made several tough decisions, including launching a neonatal kitten nursery.
Managing change of any scale can be overwhelming and scary. Especially when those changes depart from what an organization has done successfully for some time. This week, we hear from Kelly Furnas, the COO of Operation Kindness, about their lifesaving transformation.