How can hospitals help NICU parents feel informed, empowered and connected to their babies during one of the most stressful moments of their lives? In this conversation, Gabriela Jimenez Thompson, program lead of Our Story Begins at NYC Health + Hospitals/Bellevue, and Liliana Escobar, R.N., NICU head nurse at Bellevue Hospital Center, share how the Our Story Begins program uses books, reading, language and nurse education to strengthen NICU parent engagement, bonding and early childhood development.