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EP51 - SAYING NO TO CLIENTS AND PROTECTING YOUR BOUNDARIES
Episode 511st May 2023 • Inspiring Salon Professionals • Sue Davies
00:00:00 00:11:11

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I ran out of time last week to record and so was a last minute Larry today and knew I needed to just get something down and was procrastinating over which subject I was going to cover today as had a few.  Then I started receiving messages in response to my first post in my local village group about my new home salon which was great, but 2 of them didn't read my information and started pushing my people pleaser buttons.  It took a lot of control and effort to say NO! 

The first one hadn't looked at my website/treatment menu wanted me to do a treatment I could do and have done for years, but have chosen not to anymore and the other hadn't read my opening hours and wanted to book an appointment on a Saturday which I don't work. 

My immediate reaction to both was one of perhaps I should, just starting out and I need to grow the clientele, but I also knew that if I said yes, I'd set a precedent and the whole of the village would know I gave in as soon as those people pleaser buttons were pressed.  So I responded to both with a polite no! 

I respected my own boundaries and I know I'll thank myself for it down the line.

As I return to providing services for a couple of days I do not want to end up back in a full time treatment role.  My salon is there to work for me and to keep me aligned with industry for a little longer, not the other way round but I've worked with the public too many years and know that the inch/mile and who gets which end will never work in my favour if I roll over and say yes everytime.  

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You can listen to more episodes on the ISP website www.suedavies.org and you'll also find free guides you can download there too.

 

 



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